Job Title

Be the heartbeat of a fastpaced surgical ward support patients, families, and clinicians while making a real difference every day at John Hunter Hospital. Employment Details Employment Type: Permanent Part Time Position Classification: Admin Officer Level 2 Remuneration: $33.59 $34.70 per hour + super + salary packaging Hours Per Week: 24 Location: John Hunter Hospital | Awabakal Country Requisition ID: REQ655876 Application Close Applications close: Monday, 27 April 2026 Targeted Aboriginal and Torres Strait Islander Applicants This position is open to all individuals, but is targeted to Aboriginal or Torres Strait Islander people under section21 of the AntiDiscrimination Act1977. Aboriginal or Torres Strait Islander people are encouraged to apply. Applicants must demonstrate status and address the selection criteria. Location & Working Hours The Surgical Services unit, including the Cardiothoracic and vascular Ward, will use Monday to Wednesday 7:00am 3:30pm. Additional shifts may be taken across other wards or departments. The role is jobshared with another Ward Clerk. About the Role As a Ward Clerk, you will promptly respond to phone calls, emails and patient inquiries, assist families, manage patient records, collaborate with staff, schedule appointments and maintain accurate data entry. Responsibilities First point of contact: respond to phone calls, emails and patient inquiries. Family support: assist families with questions and information regarding their loved ones. Patient records management: maintain accurate patient records, update charts, and compile documentation for the Clinical Information Department. Collaboration: work closely with Nurses Unit Managers, nurses, clinicians, allied health professionals, Clinical Support Officers and other admin staff. Appointment scheduling: arrange followup appointments for patients. Data entry: ensure accurate data entry on the patient journey board. Qualifications & Skills Able to handle sensitive situations with empathy and professionalism. Previous administrative and/or customer service experience is preferred but not essential. Strong communication skills clearly communicate with patients, families and healthcare professionals. Excellent organisational abilities to manage multiple tasks and prioritise in a fastpaced environment. Attention to detail ensure accuracy in patient records and data entry. Team player willingness to collaborate with diverse teams and support colleagues. Problemsolving skills assess situations and find practical solutions promptly. Benefits Supporting role with comprehensive induction and training; mentorship and career development opportunities. Sustainable Healthcare: Together towards zero. Proximity to shopping and other services. 4 weeks annual leave (prorata for parttime employees). Paid parental leave for eligible employees. Salary packaging options up to $11600 plus novated leasing. Fitness Passport for health and wellbeing discounted gym options for you and your family. Employee Assistance Program (EAP) for staff and family members. Eligibility Applicants must be Australian Citizens, permanent residents of Australia, or NewZealand citizens with a current NewZealand Passport. Employment of temporary visa holders may only occur if no suitable local candidate is identified; visa sponsorship is not available. Legal Compliance and Inclusion Statement Hunter New England Health is an inclusive employer dedicated to fostering a diverse workplace. Disability and accommodation requests will be considered throughout the recruitment process. All new employees must comply with the NSW Health policy directive PD2024_015 for CategoryA positions. #J-18808-Ljbffr