Job Title

Service Lead Port Macquarie | Permanent Full Time About Us At Aruma, we champion diversity and inclusivity. Our mission is to defend human rights and create a world where every individual is treated with dignity and respect. We''re committed to building a team that reflects the rich tapestry of humanity. People love working at Aruma because they find deep satisfaction in supporting people to live a great lifethe life they want, the life they choose. Aruma is BRAVE. Thats what makes us trailblazers. Being part of our team means you embody our BRAVE behaviours: Bold, Respectful, Authentic, Value Teamwork, and Excellent. About the Role As the Service Lead in Community, you will inspire and lead a team of Support Workers to deliver high-quality, person-centred services. This pivotal role ensures operational excellence, drives continuous improvement, and aligns with Aruma''s strategic goals. You will partner with management to enhance service delivery, support staff development, and maintain compliance with regulatory standards. Key Responsibilities Lead, supervise, and mentor Support Workers to achieve customer-focused, quality outcomes. Develop and implement innovative programs that meet customer goals and requests. Ensure compliance with organizational policies, procedures, and all relevant government legislation. Foster a positive workplace culture that reflects Arumas BRAVE values. Manage operational schedules, including rostering and daytoday roster management, in a fastpaced environment where quick thinking is essential. Review expenditures and ensure accurate NDIS billing. Promote safety and wellbeing across all service areas by conducting risk assessments and ensuring a safe working environment. Perform an afterhours component once a quarter, where youll be on call from Monday to Monday. Benefits of working with Aruma Salary Packaging: Access up to $15,900 for living expenses and an additional $2,650 for meal and entertainment expenses each year, taxfree. Fitness Passport: Subsidised gym membership. Employee Assistance Program: Free, confidential services including Money Assist, Legal Assist, Family Assist, and Nutrition/Lifestyle Assist. Training: Opportunities for accredited training through our RTO. Discounted Health Insurance: Access to a range of discounted health and wellness services through Bupa. Recognition & Rewards: Recognition for your hard work through BRAVE Reviews and our annual BRAVE Awards night. Job Satisfaction: Make a real difference in peoples lives within a valuesdriven organization. About You Experience & Qualifications: Minimum three years in disability services or related field; relevant tertiary qualification or equivalent experience. Skills: Strong communication skills with the ability to mentor and lead teams. Passion & Empathy: Committed to human rights and creating positive change; compassionate with a deep understanding of diverse experiences. Team Player: Collaborative and able to inspire others, fostering a positive work culture. Compliance: Current or willingness to obtain necessary regulatory requirements (driver''s licence, NDIS clearance, working with children check, etc.). We strongly encourage candidates with a disability to apply! Your valuable insights will enrich our advocacy efforts and foster a more inclusive world. Our Commitment At Aruma, were committed to building a workforce that reflects the community we serve. We welcome applicants from all backgrounds and are focused on creating an inclusive, highperforming workplace. Our Recruitment Approach We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, roles may close sooner if we find the right person. Applications received later in the process may not progress. If youre unsuccessful and would value feedback, please feel welcome to reach out to our Talent team. Closing Date: 14/05/2026 Ready to lead change and inspire others? Join us at Aruma. Apply Now! Please contact if you require further information. Only applicants with the right to work in Australia will be considered. Shortlisted applicants will be required to undergo preemployment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date. #J-18808-Ljbffr