Job Title

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. Kuehne+Nagel is a global leader in logistics, specialising in innovative supply chain solutions. At Kuehne+Nagel Australia, we pride ourselves on fostering an inclusive and respectful culture where collaboration thrives, and every voice is valued. Step into a workplace recognised for its commitment to excellence, having earned Great Place to Work recognition for multiple years. Be part of dynamic teams where innovation meets opportunity and join a company that supports your growth while making a difference in the world of logistics. Overview As a Sea Logistics Customer Care Specialist, you will be the key point of contact for customers, ensuring smooth coordination of sea freight shipments and delivering outstanding service. This role focuses on managing daily operations, handling inquiries, resolving issues, and supporting customers with proactive solutions. Youll work closely with internal teams and external partners to guarantee efficiency, compliance, and customer satisfaction across all Sea Logistics processes. How you create impact Provide/update quotations with given price band for both imports and exports. Arrange import and export. Drive customer engagement, retention, and reactivation in close cooperation with field sales and OCC. Support customer onboarding and update customer information. Qualify and enter customer orders into the operational execution process. Collaborate with OCC and RCC teams on daily business development. Liaise with both import and export customers and refine reports. Ensure delivery against all financial targets and objectives. Undertake any other tasks required by management. What we would like you to bring Solid background in Sea Logistics operations (imports/exports, FCL/LCL) with proven customer service expertise. Strong communication and stakeholder management skills, able to build and maintain longterm customer relationships. Proficiency in logistics systems and digital platforms, with high attention to detail. Capability to manage escalations and exceptions, providing proactive solutions to complex customer issues. Strong analytical and problemsolving skills, with experience in monitoring KPIs and driving performance improvements. Commercial awarenessunderstanding how customer care impacts profitability, retention, and growth. What''s in it for you Corporate rates for Private Health Care Insurance Free Flu Vaccination Program Inclusive GenderNeutral Parental Leave Policy to support all parents Attractive longservice awards Novated leasing Charity and volunteering events Flexible work arrangements And more! Who we are Logistics shapes everyday lifefrom the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver lifesaving medicines, develop sustainable transportation solutions or support local communities, your career will contribute to more than you can imagine. #J-18808-Ljbffr