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Who we are At Workplace Options (WPO), we deliver humancentric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide realtime emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, weve partnered with employers, health plans, and insurers to design flexible, forwardthinking programs that evolve alongside todays changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, were building healthier, more resilient organizationsone person at a time. Current opportunity: Clinical Counsellor Location Sydney, Australia Hybrid FullTime Salary: $75,000 AUD + competitive benefits offering What you will do Workplace Options is seeking a qualified Clinical Counsellor to join our clinical team in Sydney, Australia. Our Clinical Counsellors engage with participants over the phone, video, chat & email, demonstrating what we call: The Power of a Good Conversation creating a connection with the client to ensure they feel heard, supported, and cared for. Its difficult to describe an average day for our counsellors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that you would help each person navigate a way forward. Being a Counsellor at WPO and Member Experience The Power of a Good Conversation provide a good insight into what its like to be a counsellor here at Workplace Options. If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you. Responsibilities Provide singlesession telephonic and video counselling, inthemoment support and crisis management in a supportive, ethical and professional manner while maintaining client confidentiality. Assess clients thoroughly to ensure appropriateness for shortterm counselling. Assess and manage highrisk calls and work closely with individuals at risk. Appropriately refer clients to external resources or within WPO as part of our holistic approach. Collaboratively develop clear and concise treatment plans for clients. Maintain clear clinical and taskoriented documentation in the case management system. Any additional tasks pertinent to the position, as deemed appropriate by clinical management. Qualifications/Skills Counsellor with a Masters degree. Minimum 2 years direct clientcontact providing counselling or mental health services (postqualification). Must be registered with ACA/PACFA (counsellors). Experience using shortterm counselling modalities such as SolutionFocused, CBT, Mindfulness, Integrative, Systemic counselling. Training in crisis intervention and supporting highrisk clients beneficial. Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationshiprelated concerns impacting personal or work performance. Passionate about providing support to clients from anywhere in the world. Sensitive to our clients culture and flexible in using a telephone interpreter if necessary. Proficient in using our various contact methods phone, video, email, text and live chat. What we offer Superannuation, Workers Compensation, Military Leave, Long Service Leave, Community Service Leave, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange programme, Comprehensive training provided for this position. We are committed to and accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes. #J-18808-Ljbffr