Job Title

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an alwayson world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization. A successful Renewal Manager will be a dynamic and organized selfstarter who can work independently while also being part of a team. You will be in a commissionbased role and responsible for the software and user renewal revenue and retention for assigned customers. Key Responsibilities Own the subscription renewals process for an assigned customer list and collaborate with internal resources to preserve and improve customer contracts and relationships In coordination with the Customer Success manager, execute the customer success plays to increase software adoption and deliver business value to your accounts Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust Maintain accurate information in Salesforce for accounts, opportunities, customer contacts, renewal pipeline, and forecast Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewal to ontime closure Proactively manage any risk of the customer not renewing by working with other functions to develop a risk mitigation plan Provide ongoing feedback about customers at risk to the management and the Customer Success Management team. Identify and help position upsell opportunities and engage Rundeck Account Executives Basic Qualifications 3+ years of experience in renewals management, account management, inside sales, Customer Success Management, or a renewal sales role Working experience in a technology or SaaS company Software subscription experience a plus Knowledge of IT operations and IT development organizations, systems, and tools Bachelor''s degree preferred This role is expected to come into our Sydney office once per week, so you can thrive in your new role and fully embrace being a Dutonian! Location Restrictions Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Benefits Company equity* ESPP (Employee Stock Purchase Program)* Retirement or pension plan* Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for nonpregnant parent (some countries have longer leave standards and we comply with local laws)* Paid volunteer time off: 20 hours per year Mental wellness programs *Eligibility may vary by role, region, and tenure PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty''s Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program. #J-18808-Ljbffr