Job Title

We are seeking experienced leaders with a history of excellence and delivery to join our Frontline Operations executive team and contribute to creating positive change for the Australian community.As an Assistant Commissioner in Frontline Operations, you will have a strong community focus and work collaboratively with both internal and external stakeholders to ensure taxpayer interactions are contemporary, seamlessly connected and aligned across the ATO. Leading large and diverse teams, youll concentrate on driving value to transform and enhance the overall taxpayer experience.In particular -As the Assistant Commissioner, Firmer and Legal Recovery, youll: improve the efficiency and effectiveness of firmer and legal recovery to strengthen payment performance uplift capability to improve payment outcomes, grow capacity and meet future demand refine processes and procedures to enhance the integrity of high-impact work.This role may be offered on an ongoing or non-ongoing basis in Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Canberra, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Sydney CBD, Townsville, Upper Mount Gravatt or Wollongong.We embrace the strength of diversity through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.All our senior leaders are expected to:develop a clear vision of the future that links with the big picture of the organisationbe accountable and deliver outcomes that align with the long-term perspectivefind innovative and practical solutions, be open to ideas and engage with riskwork collaboratively across the ATO to influence better outcomes for the system and the community, and make progress on issues that cut across agencies, sectors and communitieshave the capacity to persuade others towards an outcome, winning and maintaining the confidence of government and key stakeholdersbe self-aware and courageous, creating an environment that empowers, mentors and coaches individuals and teams to deliver their bestbe passionate about building trust and confidence in the ATO and the tax and superannuation systems.To be considered, you should also have:proven ability to lead and motivate a large workforce to support taxpayer focused outcomesan understanding of Australias tax, superannuation and registry systems and services and a passion for improving the way the ATO interacts with taxpayersexcellent relationship skills and the ability to work collaboratively with business representatives and government agencies to transform the taxpayer experience and deliver contemporary, professional and efficient outcomes.The Australian community requires the highest integrity of ATO staff. Our people act with integrity, make ethical decisions and embody our culture, and APS Values. We meet the commitments to the community outlined in the ATO Charter.Youll need to be an Australian citizen to work for the ATO.A merit pool will be created from this opportunity and used to fill similar vacancies across Frontline Operations over the next 18 months. #J-18808-Ljbffr