Job Title

Norma''s Deli is a vibrant destination offering a unique blend of Greek-inspired and Mediterranean-style dishes. With options ranging from freshly prepared food for takeaways to live kitchen and bakery experiences, Norma''s stands out as a best-in-class deli concept. Known for jam-packed sandwiches, fine deli meats, and an onsite sourdough bakery, Normas caters to locals and visitors in Manly, NSW, providing a reliable and inviting beachside dining experience. Whether youre dropping by for a quick meal or planning a group gathering, Norma''s delivers exceptional quality and flavor. Role Description This is a full-time, on-site position based in Manly, NSW. As the Front of House Venue Manager, you will oversee daily operations in the front of house, ensuring exceptional customer service and a welcoming experience for all patrons. Responsibilities include managing and training front-of-house staff, coordinating customer interactions, overseeing food and beverage service, managing sales targets, and maintaining high operational standards. You will act as a key point of contact for both guests and staff, ensuring the smooth running of the venue while enhancing customer satisfaction. Qualifications Proven Venue Management Experience (3 years+) Strong Communication and Customer Service skills to engage effectively with patrons and staff Experience in Food & Beverage operations, with knowledge of best practices in service and presentation Proficiency in Training staff to enhance team performance and ensure consistency in service Sales skills to manage targets, maximise revenue, and support business growth Exceptional organisational abilities and attention to detail Previous management experience in a hospitality or deli environment is highly desirable A passion for food, customer engagement, and creating memorable dining experiences #J-18808-Ljbffr