Job Title

BenefitsFlexible hybrid working environment WFH 2 days per week once trained.Belrose location, parking on siteComprehensive training with ongoing supportAbout the CompanyFor over 135 years, this company has provided consumers with high-quality products to support the health and wellbeing of patients, spanning both hospital environments and FMCG markets.About the OpportunityJoin the Customer Service team to support the order management for key Australian accounts within the FMCG and hospital space via phone and email.DutiesSupport a small and collaborative Customer Service team working across FMCG and Hospital accounts in AustraliaProcess sales orders in SAP with strict attention to cut-off timesHandle medical enquiries and complaints, ensuring accurate pharmacovigilance reportingManage customer enquiries via phone and email including operations issues, claims, and delivery investigationsLiaise with 3PL providers to resolve logistics issuesCollaborate with internal teams including Supply Chain, Quality, and Regulatory to ensure seamless operations and customer satisfactionContribute to process improvement by supporting the development and updating of SOPsSkills and ExperiencePrevious customer service experience within healthcare, pharmaceuticals, or FMCG industriesSAP order management experience essentialStrong attention to detail and accuracy in data handlingAbility to work autonomously and take initiative in problem-solvingEffective communication skills across phone and email with internal and external stakeholdersPositive, solutions-focused attitude and willingness to be upskilledMaster data understanding highly regardedCultureJoin a supportive and collaborative office environment where teamwork, maturity, and accountability are valued. The team promotes open communication, continuous learning, and process improvement while maintaining a positive and professional atmosphere.How to ApplyClick apply or contact Kelly-Ann Pedersen, Senior Recruitment Consultant on for a confidential discussion.About Healthcare Professionals GroupHealthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care.Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific;Commercial Recruitment - Marketing, Sales, Analytics, Government and External AffairsBusiness Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse;Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing #J-18808-Ljbffr