Job Title

What To Expect Are you a customer service professional with a knack for problemsolving? Ready to kickstart your career and develop new skills? Join Tesla in an entrylevel role that offers a fantastic opportunity for growth and professional development. At Tesla, were revolutionising transportation with cuttingedge electric vehicles, and now you have the chance to join us on this exciting journey as a Tesla Cadet! This opportunity will be a 12 month fixed term contract. Have you just finished your studies and are looking to start building your work experience? Then look no further. As part of our Customer Support Team, you will be on the frontlines, embodying Teslas mission to accelerate the worlds transition to sustainable energy. Our Cadet Support Specialists are more than just problemsolvers they are Tesla brand ambassadors, building relationships and providing an exceptional experience for our rapidly growing customer base. Why Tesla? This is not your ordinary customer service role. You will be based at our brandnew Sydney HQ in Alexandria, a stones throw from Mascot station, where you will be equipped to support the owners of some of the most innovative vehicles ever made. Youll be joining a passionate, customercentric, and resilient team that is driving the future of sustainable transportation. In addition, this cadetship will expose you to various areas of the business, including Sales, Service, and Delivery, offering you a unique opportunity to understand and contribute to multiple facets of Teslas operations. What Youll Do Be the first point of contact, delivering outstanding customer support via phone, web, and chat. Troubleshoot and assess customer concerns, performing remote diagnostics and collaborating with internal teams for effective resolutions. Educate Tesla owners on how to selfserve through our website and selfscheduling systems. Accurately log issues into our CRM/Vehicle Support System to ensure smooth tracking and followup. Gain valuable exposure to Sales, Service, and Delivery teams, broadening your experience and understanding of how Tesla operates. Consistently provide an exceptional customer experience that reflects the Tesla brand. What Youll Bring Someone who has completed their high school or university studies and is able to work fulltime. Outstanding attention to detail with excellent written and verbal communication skills. Passionate about delivering great customer experiences and driven to provide solutions that meet customer needs. Able to manage multiple priorities in a fastpaced, highpressure environment with ease. Strong teamoriented work ethic and the ability to build collaborative relationships with internal partners. Curiosity for technology and a passion for Teslas mission to accelerate the shift to sustainable energy. What Sets You Apart Youre an expert communicator who can effectively deescalate challenging situations while maintaining a professional tone. You can spot customer needs quickly and are proactive in providing the right solutions. You possess emotional intelligence, showing selfcontrol and accountability in all situations. Openminded and adaptable, you thrive in an everchanging environment and embrace new ideas and processes. Youre naturally curious, with a passion for understanding Teslas objectives and sharing that enthusiasm with others. Join Us on Our Mission! If youre excited about sustainable energy, passionate about customer experience, and ready to make an impact in a cuttingedge industry, we want to hear from you. Plus, youll get the chance to explore various business areas including Sales, Service, and Delivery, giving you a wellrounded view of Tesla''s dynamic operations. Apply now and help us shape the future of transportation! Tesla #J-18808-Ljbffr