Job Title

Member Retention Consultant page is loaded## Member Retention Consultantlocations: Sydney CBDtime type: Full timeposted on: Posted 11 Days Agotime left to apply: End Date: April 28, 2026 (6 days left to apply)job requisition id: JR103698Opportunity to join RT Health, Australia''s oldest health insurer in the Member Retention team.**About the Role**As the Member Retention Consultant, you will be the first point of contact for RT Health members in the contact centre. You will promote RT Health products and services, save existing members who have indicated they wish to cancel and win back members who have left the fund.The Member Retention Consultant is required to manage member issues and price, product or claim related concerns as key drivers to cancellation calls, with the aim of saving members for the organisation in line with strategic guidelines.This is a permanent, full time role working Monday to Friday, with hybrid working available. The contact centre is based in Sydney CBD and hours of operation are 8:30am to 5:30pm, Monday to Friday.You will be responsible for: Welcoming newly joined members to welcome them and ensure their membership is setup correctly Contact members who are looking to leave RT health with the aim to service and retain Contact and assist members to understand and review their cover Providing a high level of professional and exceptional customer service Undertaking training, development and multi-skilling as required Actively participate in all regulatory compliance activities associated with this role including required training, meetings and information sessions. Cooperate with HCF in relation to any activities taken by the company to ensure compliance with relevant regulations including WHS legislation.**About You**You are proactive, solutions focused and have exceptional customer service skills. You will have experience in a contact centre, ideally within private health insurance. You will have: Computer literacy, PC skills and ability to use Outlook, Word, Excel and CRM A positive and enthusiastic nature with a willingness to embrace change Ability to self-evaluate and take on constructive feedback Strong commitment to providing outstanding customer service & sales Desire and commitment to work within a team dedicated to achieving team and individual performance objectives with a key focus on retention Strong understanding and knowledge of company and competitor products and services#2026Careers**About RT Health**At RT Heath, were all about community. Its the reason we were founded back in 1889 and its why were still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australias first registered health fund and proudly not for profit, weve spent 130+ years supporting our members with great value health cover and a level of care that were known for. Were now a proud division of HCF, Australias largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys. Our members come first. Always.**Culture & Benefits** *Purpose-driven passion* Were united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. *Wellness and work-life balance* Well empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:* Flexible working arrangements* 50% subsidy on HCF hospital and/or extras cover* Family-friendly certified employer* 18 weeks of parental leave for all new parents* Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more* Discounts on HCFs products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.*Collaboration and inclusivity* We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. *Continuous learning and growth* We believe in lifelong learning and provide opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.**Next steps** If you **require any adjustments** to assist you in making your application or during the recruitment or onboarding process, please reach out to **Talent Acquisition ** ****to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members. Our purpose is to bring a human touch to every part of the healthcare system, in big ways and small. Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to:* Step Forward* Get There Together* Make it Better* Stay Human* Walk in Their Shoes.Weve invested in our people and teams to ensure theyre equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions. #J-18808-Ljbffr