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Are you a passionate and engaged Relationship Management & Sales expert? About our Team At LexisNexis, were more than a legal and professional services company, were a team of thinkers, doers, and problem solvers. With 11,800 colleagues in over 150 countries, were using cuttingedge technology, including AI, to power real change in the legal and compliance industries. Within our Regulatory Compliance sales teams, youll find a highenergy, resultsdriven environment where individual performance is recognised, wins are celebrated, and effort is rewarded. This is a team for people who enjoy being on the front foot, love the chase, and want their success to be clearly visible About the Role As we continue to grow, were seeking a Relationship Manager to join a highperforming Regulatory Compliance team, responsible for managing and growing an existing customer portfolio. This role is heavily relationshipfocused, with accountability for customer retention, renewal outcomes and identifying opportunities to expand customer value. Youll work closely with Product Specialists and internal stakeholders to understand customer needs, spot gaps, and deliver tailored solutions. While this is not a pure newbusiness role, it does require a strong commercial mindset and the ability to proactively identify and convert upsell opportunities within existing accounts. This is a permanent full time role reporting into our RM Sales Manager within a team of 7 consisting of mix of Sales, Relationship experts & Solution Specialists, and can be based either Sydney, Melbourne or Brisbane with flexible hybrid working arrangements. Responsibilities Maintain and grow an existing portfolio of Regulatory Compliance of approximately 90+ customers Drive retention, renewals and customer satisfaction Identify and convert upsell opportunities within existing accounts Conduct regular customer engagement and solution demonstrations Collaborate with the Product Specialist, Content & Marketing on gap analysis and opportunity identification Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets Actively build strong relationships with key internal and external stakeholders Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings. Maintain accurate CRM records and sales forecasts Requirements Appropriate degree qualifications with relevant work experience preferably the Risk & Compliance solutions market but also open to SAAS, Legal, Professional services industries Minimum 3 - 5 years experience in Relationship Management or Customer Success roles with blend of Sales where structure sales and consultative selling approaches are used. Prior experience in solution sales or subscription sales is essential Ability to balance farming existing customers with identifying growth opportunitiesExcellent communication and active listening skills Comfortable managing a portfolio across multiple customers and priorities Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential. Team player and problem solver; energetic and driven to succeed in a fastpaced, dynamic environment, hungry for sales and worked in targetsdriven environment Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your longterm goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Base + uncapped commissions (yes, really) Discounted Health plan rate and Optical Assistance Life assurance and income protection Option to buy additional Annual Leave days Volunteer leave and wellness initiatives Birthday leave Employee Assistance Program Flexible working arrangements Benefits for you and your family Access to learning and development resources Global discounts and free wellbeing & learning classes Electric Vehicle Novated Leasing About the Business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decisionmaking, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. This role offers the opportunity to build longterm customer relationships, influence portfolio growth, and develop your commercial capability within a supportive, performancefocused team. Apply now and take the next step in your career with LexisNexis. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of informationbased analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate. #J-18808-Ljbffr