Job Title

About The Role This role reports directly to the Venue Manager and entails ensuring the smooth running of the day-to-day management of the club, working a 24/7 rotating roster (4 days a week) across all three Club premises (Primary location Workers Blacktown Club and Workers Sports Club). Salary $95-$100K plus Super 12% Qualifications At least 2+ years experience as a Duty Manager in a Registered Licensed Club (preferred) Understanding of all aspects of Club operations Safety focused Sound knowledge of gaming machines, TAB, Keno, Bar operations The ability to be around people, train and lead by example Excellent communication skills across a wide group of stakeholders Strong leadership and capabilities, attention to detail and team player qualities Computer and report writing skills Exceptional presentation and grooming Knowledge of cash management and cash recyclers Ability to prioritise tasks within a busy environment Demonstrable emotional intelligence The courage to have difficult conversations with people when required Conduct Performance Management meetings as needed A positive team and customer focused attitude A proactive approach to conflict resolution, think on your feet and solve problems NSW RSA, RCG and Advance RCG Competency (essential) Food Safety Supervisor accreditation would be viewed well (desirable) Provide First Aid certification (essential) A Cert IV or Diploma Leadership & Management / Hospitality or equivalent (desirable) Ability to work day, nights and weekend shifts on a rotating roster NSW Working with Children check or willing to obtain (desirable) Willing to undertake various Personnel Due Diligence checks Duties Ensuring the smooth operation of the club on a day to day basis Ability to plan ahead and manage available resources accordingly Approving time and attendance in Humanforce Maintain and ensure compliance all the Club''s policies, procedures and standards Act as an Responsible Gaming Officer (RGO) RSA marshal Monitor and ensure compliance with all day-to-day operations Manage the clubs resources to ensure that operational requirements are met Management of customer service and complaint handling Report writing - daily shift reports and incident reports Ensure compliance with the Clubs RSA and RCG and Clubs GPOM Conducting Venue Induction walk around with new employees Assist with preparation of training schedules for new employees when required Conduct probationary reviews for frontline team members Liaise positively with our Contractor working partners Liaise with Senior Management and Support Services to ensure the smoothest operation of all departments Interacting with Regulators and NSW Police as required Act as Chief Warden in Emergency Response Provide First Aid duties as required What We Offer A competitive salary that is well above the award Daily Meal allowance and Weekly Laundry allowance 5 weeks annual leave and leave loading 4-day rotating roster Uniforms provided Supportive Venue Management team Free onsite parking Staff events, Raffles and Christmas Party Rewards and Recognition program Training and Development opportunities Employee Assistance Program 25% discount at food outlets #J-18808-Ljbffr