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About South East Water Were here to help people live well and create a better, more sustainable future. We support healthy and livable communities by delivering water, sewerage and recycled water services to 1.77 million people. At South East Water we innovate with purpose and act with care to deliver healthy water for life. The Role As a Duty Manager in our Network Operations Centre (NOC), youll be the operational authority overseeing the live operation of our water and sewer networks making critical decisions that protect public health, the environment and customer service. The role is based onsite at the South East Water Frankston office and supports a 24/7 rotating shift roster with oncall responsibilities and extended shift coverage. Key Responsibilities Lead continuous 24/7 realtime monitoring and control using SCADA, IoT platforms, CCTV, dashboards and alarm systems Identify emerging operational risks and drive proactive mitigation and continuous improvement Work closely with field operations, maintenance, faults and emergencies, water quality, asset, communications and customer teams to coordinate effective responses Ensure highquality shift handovers, documentation and incident continuity Provide clear, calm and decisive leadership in a highpressure operational environment Manage shift performance and resourcing to support safe and sustainable operations Act as the onduty Incident Lead for outages, water quality events, spills, flooding and asset failures Coordinate and prioritise responses to protect public health, the environment and restore services Manage incidents in line with emergency management frameworks and escalated to Level2 as required Champion a strong safetyfirst culture aligned with the Safety Management System Ensure compliance with legislative and regulatory obligations including water quality, environmental and customer privacy Who are you? Our ideal candidate will have the following experience and skills: Demonstrated experience in realtime operations within a water utility, regulated critical infrastructure or a comparable operational environment Experience leading teams in a 24/7, shiftbased operational environment Proven ability to manage incidents and make sound operational decisions in highpressure situations Strong working knowledge of SCADAbased network monitoring and control systems Excellent communication skills, with the ability to escalated issues appropriately and engage effectively with stakeholders Solid understanding of ITIL (v3 or ITIL4) service management principles, including incident, problem, change, request and service level management Tertiary qualifications in Engineering, Operations, Water, Energy, Environmental Science or a related discipline, or equivalent experience are desirable Benefits Access to My Fitness Passport, an Employee Assistance Programme (EAP), annual flu shots and health checks Worklife balance with flexible working arrangements, including leave purchasing Additional leave offerings such as cultural, ceremonial and study leave Head office with modern facilities and panoramic beachfront views, a separate parents room, a prayer and meditation room and an onsite cafe Limited free onsite and offsite car parking, as well as payasyougo parking options nearby Opportunities to be part of local community initiatives Were for everyone We are deeply committed to diversity, inclusion and belonging. We encourage applications from Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, people with disability and jobseekers of all ages and cultures in order to create an inclusive, accessible workplace where everyone is welcome, safe and celebrated. #J-18808-Ljbffr