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Overview Location: Parramatta (at least one day a week) and/or Sydney Type: Permanent, full time. Hybrid role. The Opportunity Were looking for a motivated and customer-focused Claims Officer to join our Public Liability Claims team. In this role, youll manage fast-track property damage claims, delivering high-quality service at every touchpoint. Youll bring accuracy, empathy and sound judgement to each claim while supporting positive outcomes for our customers and stakeholders. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. Were an international insurer with more than 13,000 people working across 26 countries which means were big enough for your ambitions, yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact at work and in the world? As part of the QBE team, youll get to spend every day working with people who are passionate, talented and kind. Your New Role In this role, youll manage end-to-end claims across Casualty classes within the fast-track Property Damage portfolio, including: Managing claims from lodgement to resolution with accuracy and care. Assessing policy coverage and escalating complex matters where required. Setting reserves and authorising payments in line with your delegated authority. Proactively driving claim progression to achieve timely, cost-effective outcomes. Building strong working relationships with insured customers, brokers, investigators, solicitors and other stakeholders. Ensuring compliance with statutory requirements, internal guidelines and privacy standards. Responding to inquiries professionally and efficiently. About You Ability to interpret and apply policy wordings confidently across varied claim scenarios. Strong analytical and decision-making skills, with the ability to review technical reports and form sound conclusions. Skilled in building relationships with external providers including adjusters, investigators and legal representatives. Knowledge of the General Insurance Code of Practice. Experience with the Victorian Plumbers Insurance Scheme (advantageous). Experience managing property damage and/or product liability claims (advantageous). Benefits Hybrid Working a mix of working from home and in the office to enhance your work-life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks gender-equal flexible leave for all new parents, including paid super Awards & Recognition 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. #J-18808-Ljbffr