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Pay: AU$76,515.00 AU$80,000.00 per yearWhy work with Manly Pacific and Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you in growing and learning every day, ensuring that work brings purpose to your life, so that during your journey with us, you can continue to explore new possibilities.Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.Job DescriptionDetermine staffing and workrequirements across the Lobby Service (Guest Service Agents, Porters, Car Park Attendants, Front Office All Rounders), and allocate duties to meet service and occupancy demands.Effective supervision of all guest arrivals and departures, ensuring that room allocations and checkin/checkout processes follow set procedures and are customer focused.Collaborate with Heads of Department to coordinate crosstraining and deliver a unified guest experience.Develop and maintain rosters and attendance records, ensuring the team is optimally resourced at all times.Uphold and enforce safety regulations and standards champion a culture of health & safety across the team & Hotel.Oversee the daytoday operations, identify opportunities for improvement, and implement changes to enhance service, productivity and guest satisfaction.Engage with the team: conduct regular checkins, resolve grievances, foster open communication and build a strong, highperforming culture.Step into frontoffice duties to support the guestfacing team and ensure seamless guest arrivals, checkin/out, and overall reception operations.Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs.QualificationsMinimum of two years experience in a hotel management.Diploma in Hotel or Motel Management (preferable not mandatory)Strong leadership skills with the ability to make quick, effective decisions.A customerfocused mindset, ensuring outstanding guest experiences.Techsavvy and adaptable to new systems and platforms.Detailoriented, proactive, and resultsdriven.Additional InformationWhats in it for you:Work in front of the iconic Manly BeachDrycleaning on us: you wont need to worry about ironing and/or washing your clothes on your days off, we encourage you to embrace life insteadEmployee Assistant Program, Birthday day off, Anniversary stay at the hotel, discounted gym membership and much more!Generous accommodation discounts across 4,500+ properties in over 110 countriesOngoing training and professional development opportunitiesA strong commitment to diversity and inclusion, with a focus on promoting diverse talentWelcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.If this sounds like the right opportunity for you, a new challenge, we look forward to finding out more about you and invite you to apply! #J-18808-Ljbffr