Job Title

About UsAccept Care has proudly supported the Adelaide community for over 25 years, helping people live safely, comfortably, and with dignity in their own homes, through the provision of Home Care and NDIS home care services.As a people first care provider, we invest in our team and continuously strengthen the way we work so both clients and staff feel genuinely supported. We are a supportive and values-driven team with a shared dedication to service excellence - delivering high quality, reliable care and improving the way Australians age and live with disabilities, empowering each person to live independently and on their own terms.Accept Care is proud to be part of the Kinyara Health group. Through a dedicated shared services model, we have access to specialised expertise across People & Culture, Finance, IT, Growth and Quality. This collaborative support gives our team the guidance and tools they need to stay focused on what matters most: helping Australians live well in their own homes.About The RoleThe Service Delivery Manager is a key operational leader within Accept Care, responsible for ensuring services are delivered safely, consistently and with care for both clients and the frontline teams who support them.This hands-on leadership role sits at the heart of the organisation, connecting people, services and systems. Youll lead and support customer service and frontline teams, oversee daytoday service delivery, and play an active role in lifting service quality, team capability and client experience.Its a role for someone who enjoys being close to operations, takes pride in building strong teams, and is motivated by improving how care is delivered in real, meaningful ways.This role involves:Leading the service delivery teams to ensure clients receive safe, timely and highquality care.Overseeing daytoday service delivery operations, ensuring our commitment to clients is met.Ensuring frontline staff are supported, developed and clear on expectations, standards and priorities.Maintaining strong working relationships with clients, families and carers to support satisfaction, trust and retention.Embed a culture of learning, ensuring that all service delivery issues are responded quickly and constructively with a what can we learn approach.Championing consistent practices, compliance and quality standards across service delivery activities.Monitoring service performance and identifying emerging risks, gaps or pressures within teams or rosters.Working closely with General Managers and internal stakeholders to provide insight into operational performance and service needs.Contributing to improvements in service delivery processes and ways of working as demand and complexity grow.About YouYou are a steady, capable people leader who enjoys being close to service delivery and takes pride in delivering consistent, highquality service through others.You bring sound judgement, clear communication and a practical approach to problemsolving, keeping promises to clients while staying grounded in the daytoday realities of rostering, understanding the juggle between these operational demands.You show up positively each day, confidently coaching and supporting your team through busy and sometimes unpredictable days.Our ideal candidate will also have:Proven leadership of a diverse team in a servicebased, operational or frontline environment.Strong organisational skills and building simplicity into complex situationsA practical, solutionsfocused approach to problemsolving and responding to service disruptions or client concerns.The confidence to provide guidance, feedback and performance support in a respectful and constructive way.The ability to build positive, professional relationships with clients, families, Home Support Workers and internal stakeholders.An understanding of compliance, safety and quality expectations within aged care and disability services.The ability to remain calm under pressure and make sound daytoday decisions.Comfort working both autonomously and as part of a broader leadership team.A genuine commitment to the rights of older people and people living with disability to receive safe, dignified and respectful care.Experience working in a modern Award environment.Role requirementsRole requirements (if you don''t have everything, we''ll help you obtain):First Aid and CPR certificatesManual handling certificateCurrent SA driver licence and access to a registered, insured and roadworthy vehicleWWCCNDISWSCBenefits at Accept CareA meaningful leadership role where your work directly impacts clients daily lives and the wellbeing of frontline staff.The opportunity to develop and grow your leadership capability within a servicedriven organisation.A collaborative, valuesdriven better together culture where respect, support and a genuine sense of belonging underpin how we work.Strong backing from shared services and subject matter experts across functions such as P&C, Finance and Quality and Compliance, so youre supported to focus on delivering great service.Consideration for fulltime or 0.8 FTE.About The ProcessApply now and join us on the journey to shaping the future of Australian homecare. #J-18808-Ljbffr