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Overview We are a collective of disrupters and doers, of creatives and scientists, with a mission to reimagine the world of beauty. Since inception, our vertically integrated structure, including our own laboratories, manufacturing, retail stores, and brand infrastructure, has enabled us to rapidly identify opportunities and deliver quality. Home to The Ordinary, NIOD, AVESTAN, and other emerging brands, our goal is to create with purpose. We were founded on the principle of doing everything that others dont. Because normal gets you nowhere. We are DECIEM, The Abnormal Beauty Company. We are growing rapidly and were looking for someone who shares this vision and wants to grow with us! What were looking for We are looking for a full-time Counter Manager with retail management experience and a passion for skincare to deliver excellent customer service and education to our customers. You will lead a wonderful team of 3 Counter Associates at our Myer Sydney Counter. You must be available to work 38 hours per week across Tuesday to Saturday. What youd be doing in this role Supervise all staff within your location and oversee employee relations, sales, merchandising, customer experience and all operational functions Recruit, manage, mentor and develop and staff to maximise sales, profitability and exceed agreed key performance indicators Complete scheduling counter requirements by scheduling and assigning zones to employees, while ensuring to have a fully staffed counter at all times Manage all operational costs to keep the counter profitable and inform the Area Sales Manager of any pertinent issues (petty cash, daily banking, POS System, payment processor etc.) Ensure the day-to-day operations of the counter are compliant with the company requirements Communicate the changing needs of the counter to the Area Sales Manager Control stock and manage the weekly order of counter supplies Stay up to date with product knowledge, company information, launches and campaigns Identify current and future customer requirements by establishing rapport with potential and actual customers and provide feedback to the Area Sales Manager Maintain DECIEMs visual merchandising standards according to the official merchandising guidelines (including displays, testers, cleanliness etc.) Skills and qualifications needed to get the job done Love of beauty products and a passion for skincare Strong time management and organizational skills with the ability to multi-task a must Demonstrated ability to work well under pressure, managing conflicting priorities and tight deadlines 2 + years of people management or work in a leadership role is required Relevant education OR equivalent work experience in customer service/retail is an asset What youll be gaining by joining our team Theres a lot of good stuff that comes along with being a DECIEM team member. Heres a few of our favourite perks and benefits, in no particular order Personal Merchandise: Our Company offers 2 forms of Personal Merchandise allocations twice a year and first dibs on new Deciem products Commission: In recognition of your ability to drive retail sales Employee Assistance Program: Unlimited access to our EAP that includes mental health care, mindfulness programs, and more. Available to all employees and their family members Staff Discount: Staff only discounts on products and a generous discount on DECIEM products for you, your family, and your friends. Corporate Store: Exclusive invitation for you & your family to shop at our Corporate Stores located in NSW, VIC, SA, QLD & WA at a further discounted price Building growth to power good We are a People first company that lives by our core values to Play in the grey. Be the rabbit. These values continue to guide us in all that we do. Along the way, weve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. Were still blushing! Sustainability and social impact DECIEMs objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events. Creating a human world of beauty DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey". DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know. Want to join us? Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. #J-18808-Ljbffr