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At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world. As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best? About The Role Were recruiting a Customer Supply Chain Manager Retail to join our Milk Supply and Planning team. This is a highprofile role with accountability for endtoend supply chain execution and service outcomes across our major retail customers, including Coles, Woolworths, Metcash, Costco and Aldi. Sitting at the intersection of Commercial and Supply Chain, this role acts as the central point of coordination between customer requirements and operational execution. Youll partner closely with Commercial teams, Supply Planning, Operations and Logistics while serving as the primary supply chain contact for retail customers. The role requires strong judgement and composure, balancing competing priorities and stakeholder expectations in a fastpaced, often highpressure environment. Key Responsibilities Own endtoend retail customer service delivery, coordinating forecast, supply and order fulfilment Partner closely with Commercial teams to understand customer priorities, commitments and risks Act as the primary escalation point for customer supply chain issues, shortages and disruptions Lead clear, proactive communication with customers and internal stakeholders during disruptions Translate realtime supply chain information into clear, actionable updates for Commercial teams Work closely with Supply Planning to improve forward planning, event readiness and service outcomes Drive continuous improvement initiatives to reduce reactive firefighting and improve execution consistency Represent Supply Chain in customer forums, service reviews and joint planning discussions About You Experience in supply chain planning, customer supply or logistics roles, ideally within FMCG or retail Demonstrated experience working with major retail customers and complex stakeholder environments Strong endtoend supply chain understanding and confidence operating under pressure Excellent communication skills with the ability to influence without direct authority Strong analytical and reporting capability, with comfort working across ERP systems and KPIs A proactive, solutionsfocused mindset with the ability to balance competing priorities What We Offer A highly visible role with significant exposure to senior Commercial and Supply Chain leaders The opportunity to work closely with Australias largest retail customers Real scope to influence how retail supply chain execution and planning is delivered A collaborative, valuesled culture with strong focus on continuous improvement Applicants must have full Australian working rights. Saputo Dairy Australia is an equal opportunity employer and a proud Circle Back Initiative Employer we commit to responding to every applicant. #J-18808-Ljbffr