Job Title

Lead the performance and evolution of a growing Salesforce platform. Drive platform stability, lead incident management, optimise delivery, and shape the future of CRM capability across a complex enterprise environment. Solve by Talent is partnering with the University of Sydney to recruit a Manager, CRM Platform to support the delivery of key Information and Communications Technology (ICT) initiatives that help shape the future of education, research, and innovation. Beyond operations, youll play a key role in lifting capability and culturemoving the team toward a more connected, collaborative One ICT model and setting the standard for how application support is delivered. Why join the University of Sydney? Join one of Australias leading universities at a pivotal point of change, where technology is evolving to better support student learning, empower teaching excellence, and enable research delivery at global scale. ICT is central to delivering the Universitys academic mission. Working across faculties, disciplines, and research communities, you will shape the platforms, services, and partnerships that enable student success, strengthen teaching, and accelerate research impact. This work spans both the critical services that keep the University running every day and the ongoing improvement of systems and experiences. With strong investment and clear direction, youll operate in a large and complex environment where your contribution has visible, meaningful impact across the University. Youll collaborate across academic and professional communities to help shape a more connected and capable University, supporting teaching excellence, research impact, and student success. The Opportunity As Manager, CRM Platform, youll lead the performance delivery, and future direction of the Universitys Salesforce platform across a growing and evolving environment. This is a high-impact leadership role combining handson platform expertise with strategic ownership, where youll oversee platform performance, incident management, support release delivery, and drive continuous improvement across the CRM ecosystem. Youll partner with business stakeholders, cross functional teams, cyber security, and developers to manage competing demand, uplift governance, and ensure the platform is secure, scalable, and aligned to future needs. With platform scope expanding and Marketing Cloud capability growing, this role offers the opportunity to shape a maturing CRM practice and influence how the University leverages CRM technology into the future. What youll do Lead platform performance, support, and delivery across a growing CRM technology and Salesforce environment Drive technical debt remediation, security uplift, and governance across the platform Manage release cycles, enhancements, and continuous improvement opportunities Partner with stakeholders to prioritise demand and align delivery to business needs Provide handson technical leadership while mentoring and uplifting team capability Shape the platform roadmap, influencing the future direction of CRM capability What were looking for Proven experience leading CRM platforms, such as Salesforce, within complex, enterprise environments Deep handson expertise across Salesforce, ideally including Sales Cloud, Service Cloud, and Marketing Cloud Strong understanding of platform security, environment management, and release management and governance Experience operating within largescale ICT or multiinstance landscapes Ability to manage stakeholders at all levels of the organisation, navigate competing priorities, and influence outcomes Proven leadership capability, with experience mentoring teams and driving positive culture and continuous improvement Whats in it for you? At the University of Sydney, we support our staff with a range of benefits designed to enhance your career, wellbeing and worklife balance, including: Up to 17% superannuation to support your financial future Extremely generous parental leave entitlements Competitive salary with salary packaging options Flexible and hybrid working arrangements Career development and learning opportunities Health and wellbeing programs including Fitness Passport Access to a vibrant, globally recognised university community Accessibility and inclusion The University of Sydney is committed to creating an inclusive recruitment experience for all candidates. If you require adjustments or additional support at any stage of the recruitment process, we encourage you to let us know. This may include adjustments to the interview format, additional time, breaks, accessible interview locations, receiving materials in advance, or any other practical support that will help you participate comfortably. Your employment is conditional upon the completion of all role required preemployment or background checks in role satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. Also, to meet the Universitys obligations under the National Higher Education Code to Prevent and Eliminate GenderBased Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or genderbased violence in the course of previous employment or in a legal process. Sponsorship / work rights for Australia You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment. #J-18808-Ljbffr