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Located at Sydneys Iconic Taronga Zoo, Cammeraigal Country Full Time, Ongoing position TCSA Salaried Employees Award, Clerk Grade 5/ 6, annual salary package starting from $113,271 (includes base salary starting from $99,938 + 12% superannuation & annual leave loading) Taronga Zoo is looking for an experienced Applications Data Specialist to join our IT team. Based at the zoo, in the zoo grounds, this extremely unique role brings together the worlds of conservation and technology!We are ideally looking for someone with great troubleshooting and incident management skills, experience with SAP systems (including S4Hana), and Microsoft M365.About the RoleThe Applications Data Specialist provides troubleshooting and broad ranging Tier 1 and 2 technical support and advice to users across Tarongas core applications, platforms and technologies.Key Accountabilities Utilise appropriate tools and methods to address user support queries and return users core application systems to optimum efficiency Apply best practice to system Changes and document actions accordingly Liaise with core system vendors and other partners for Tier 3 support enquiries Manage systems and monitor their performance to limit or prevent loss of service to end users Create and maintain support documentation to assist others in restoring services and reduce the impact of unplanned outages Work closely with key stakeholders and system owners for the continual improvement of existing Provide end user training and maintain knowledge management systems as required Comply with Tarongas Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained. About YouWe are looking for candidates that have: 2+ years of experience in an Applications Specialist or similar role preferably supporting SaaS applications. Experience working with vendor and partners to resolve issues Hands-on experience with application implementations, enhancements, and integrations. Experience with Centaman, Salesforce, SAPs ERP S4Hana and Successfactors systems is an advantage Strong communication skills, with the ability to clearly explain system changes and functionality to all employees across Taronga. Excellent verbal and written communication skills. Current Class C Drivers License (or equivalent) recognised by NSW authorities. BenefitsOur employees enjoy generous employment conditions including some of the following: Flexible Hybrid work model - Taronga supports a blend of in-office, remote, and on-the-go workers, after the completion of the probation period Complimentary family and friends passes across both Tarongas Sydney & Dubbo Zoos Free onsite car parking, outside of peak periods A wide range of discounts on our award winning accommodation across both sites Discounted food and beverage purchases across the sites Fitness Passport Were a social team - theres always lots going on around the zoo that we get involved with! + more! We Value DiversityTaronga is an equal opportunity employer, where we recognise the diversity of our workforce and community be it on the basis of gender, age, culture, religion, language or personal circumstances.Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.About ApplyingPlease submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application. Describe a technical incident that was escalated to you from Level 1 support.What information did you receive, how did you investigate the issue, and what was the outcome? How do you document your work so others can easily understand what was done?Describe how you balance speed of resolution with maintaining quality documentation. Applications Close:11:59pm Wednesday 22 April 2026