Job Title

Assistant Behavioural AdvisorClerk Grade: 5/6Annual Salary Range: $99,938 - $110,271 + superannuationWork Type: 2 x temporary (up to 12 months, with the possibility of extension or conversion), Full-timeLocation: McKell Building, Haymarket - Sydney (weekly office attendance is required)Are you passionate about improving public servicesbyapplying your knowledge of behaviouralinsights, behaviouralscienceor behavioural economics?Do you have experienceresearchinghuman behaviour,customerexperienceor service use?The award-winning NSW Behavioural Insights Unit are looking for you!The NSWBehaviouralInsights Unit uses the latestresearchabouthow people think and act to help NSW Government agencies deliver better services. We work in partnership across government, applying and testing insights, supporting implementation, and growing capability through our relationships. We conductrandomisedcontrolled trials, design impact evaluations, develop new sludge-busting tools, turn data intoevidenceand champion the voices of customers in co-design. Our work is driven by a commitment to evidence,ethicsandempathy, with the customer and their needs at the heart of everything we do. To learn more about what we do, visitpart of our team your role is tosupportresearch,design,implementationand evaluationof behavioural interventionsin aGovernmentcontext,andinform advice to Government agencies.You will work in project teamsto undertake a range of evidence-generating, impact-oriented practices (in research, design, evaluation)that willidentifyhowbehavioural insights can improve service outcomes and peoples lives.Although no two days will be the same, you willbe responsible for:Conductingreviewsof,andsynthesising,available evidenceandidentifyingopportunities for the application or testing of behavioural insightsConductingquantitativeor qualitativefieldwork(surveys, interviews, focus groups, observations,user testing,sludgeaudits)Supporting the design of behavioural interventions including helping prepare theories of change,applyingbehavioural change frameworks, and reviewing data and evaluation requirementsyoullbe supported to learn and sharpen these skills on the jobContributing to effective projectplanning anddelivery bysupporting the development ofproject plansand routinesLearning about and then adhering torigorous research,Government,designand evaluation protocols to ensure our approach is ethical, our results are robust, and our work puts people firstBringinginterventions and adviceto life by creating compelling, share-worthy visualizations, reports or stories thatyou will present and shareLearning from and collaborating with other Data Analysts and Behavioural Advisors in an environment of curiosity and mutual supportBy working with us you will share each day with teammates who love learning, care deeply and bring themselves (and their fun) to work. In supporting ourteamyou will build yourexperienceasanAssistantAdvisor whocontributes tonovelbehaviouralinterventions,understands the application of behaviouralinsightsand contributes to effective projects.What we need from youReview the role description and apply bysubmittingan up-to-date resume(no cover letterrequired).Your resume should highlight experience relevant to theaboverole responsibilities and role description.Generally, peopleapplying for this role have one totwoyearsrelevant experience.In your resume we are looking for information on the followingin particular:Understanding of behavioural science and its application to help solve policyorservice challenges and improveoutcomesfor people.Experience conducting qualitative,quantitativeorservice userresearchor evaluation.Proficiencyin understandingproject briefs (forreview or research projects)and following protocols or project plans to ensure successful,timelycompletion of tasks.Experience preparing and presenting persuasive written and verbal advice, including synthesising research, assessing options andcommunicating yourunderstandingofaudienceneeds.Next stepsWe will review the applicationssubmittedin response to this AdShortlisted candidateswill be invited toparticipatein anin-personassessment, followed by an interviewReference checks will then be undertaken for candidates who progress to the next stage of recruitmentA talent poolwillbe created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Meg Rapley via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday 20 April 2026 at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process