Job Title

Make a lasting impact in a values-driven organisation supporting diverse communities MiCare is a not-for-profit organisation that exists to enable people from diverse backgrounds to lead dignified and meaningful lives. We offer aged care, home care, retirement living and migrant support services, with a strong focus on culturally appropriate care and community connection. With teams located across Victoria and Queensland, we embrace diversity in both our workforce and the communities we support. At MiCare, youll join a compassionate, dedicated group of people working to deliver real impact every day. The Role The Policy and Document Control Officer will support the Quality Risk and Compliance team to maintain a controlled, current and accessible policy and procedure framework that supports organisational governance, compliance, and safe, quality aged care and service delivery. Key Result Areas Policy Governance and Organisational Systems management Compliance, Audit and Evidence Readiness Policy Communication and Change Management Continuous Improvement Support Responsibilities Maintain the central policy and procedure repository, ensuring accuracy, version control, and document integrity. Administer document control processes including drafting templates, approvals, publication, archiving, and withdrawal. Ensure consistent application of naming conventions, formatting, document metadata, and classification. Manage document review schedules and expiry dates to ensure policies remain current. Track policy approvals, delegations, review cycles, and sign-off authorities. Provide compliance evidence and reports for audits, accreditation, and regulatory reviews. Support alignment of policies to legislative, regulatory, and accreditation frameworks Publish approved policies and procedures and manage communications regarding updates or changes. What Were Looking For Qualifications Minimum Certificate level qualification (Diploma preferred) or equivalent experience in: Business administration Governance Risk and Compliance Quality Management Experience Previous experience in working in an Aged Care Community Service Experience in quality management and continuous improvement systems Demonstrated computer skills including accuracy and numeric skills Managing a controlled document or policy repository Experience working in aged care or a regulated health/community services environment A working understanding of health and safety requirements relevant to the position Experience with SharePoint or other document management systems Understanding approval hierarchies, delegations, and review cycles Essential skills Well-developed written and verbal skills Understanding of and empathy with the needs of CALD communities Ability to engage with people and promote MiCare services Self-motivated and seeking professional growth Enjoy working within a team environment Exceptional interpersonal skills The ability to work in a culturally sensitive manner within an ethno-specific environment A preparedness to work to the 10 principles of the Eden Alternative philosophy. Self-motivated with a flexible, caring and patient attitude. Why MiCare? Save on tax with generous salary packaging benefits novated leasing, general living expenses, meal entertainment, holiday accommodation and venue hire. Enjoy exclusive perks via our employee wellness portal access to amazing discounts on everyday items. Achieve true work life balance hybrid working between home and primary office location (Carrum Downs). Act as a change agent drive real transformation in a purpose-led organisation. Be part of a multicultural, values-led team making a real difference in the community. Grow with us access professional development in a supportive, collaborative environment. To be considered for this role you must be an Australian or New Zealand Citizen or permanent resident. The successful applicant must satisfactorily complete all pre-employment checks, including National Police Check, Working with Children Check, NDIS Check and influenza and COVID 19 Vaccinations. How to Apply? If youre ready to join a purpose driven organisation, wed love to hear from you. When applying, please combine your CV and cover letter into one document and upload it as part of your application. You can also review the Position Description for further information about the role and requirements. Applications close 5:00pm, 29 April 2026 MiCare is handling this recruitment independently and is not engaging agency support at this stage.