Job Title

Step into the role of Clinical Support Officer NENW Acute Care Team and be at the heart of a dynamic, high-impact service, where your expertise in supporting clinicians drives seamless patient care across a vast and diverse mental health network. Remuneration:$35.84 - $36.96 Per hour+ 12% Super + Salary PackagingEmployment Type:PermanentPart TimePosition Classification:Administration Officer Level 3Hours Per Week:38Location: Site Negotiable within NENWRequisition ID:REQ644793Applications Close: Tuesday 24th March 2026About the role: Clinical Support Officer NENW Acute Care Team (ACT)Step into a pivotal role as a Clinical Support Officer with the NENW Acute Care Team, where youll provide essential administrative and operational support that keeps clinical services running smoothly. Working closely with clinicians under the guidance of the NENW ACT Team Leader, youll play a key role in ensuring timely, accurate, and efficient management of clinical and administrative tasks, while having the autonomy to take initiative when needed.In this role, you will have the opportunity to:Support ACT handover processes and follow-up actions to ensure continuity of care.Coordinate data and error reports, updating allocation lists and maintaining accurate clinical records.Assist with managing clinical diaries, sending discharge referrals and documents, and supporting clinician workflow.Oversee operational functions such as Health Roster management, IT troubleshooting, car bookings, and Stafflink maintenance.Collaborate with the broader NENW Administration Team, contributing to a cohesive, high-performing service.This is the perfect position for someone who thrives on variety, enjoys problem-solving, and takes pride in supporting clinicians to deliver outstanding patient care.Where youll be working:The New England Northwest Mental Health Service (NENW MHS) provides exceptional, person-centred mental health care across a vast and diverse region, from bustling regional centres to serene rural and remote communities. Our service plays a crucial role in supporting some of NSWs most geographically dispersed populations, with a strong commitment to delivering equitable, safe, and compassionate care wherever it is needed.This role offers site negotiability within NENW MHS, providing flexibility to work across a range of locations within the district while remaining part of a supportive and collaborative mental health service dedicated to improving outcomes for our communities.Why Join HNE?A supportive and collaborative teamFlexibility in work hoursMonthly allocated day offOngoing professional development across the administrative networkCareer progression opportunities within NSW HealthSalary packaging options to increase take-home payFitness Passport and Employee Assistance Program (EAP) to support wellbeingIf this sounds like you, we would love you to apply:Highly organised and adaptable, able to manage competing priorities with efficiency and precision.Proactive and solutions-focused, taking initiative to address challenges and support smooth service delivery.Committed to service excellence, consistently ensuring high-quality, professional, and patient-centred outcomes.Bring your dedication, professionalism, and heart for healthcare to our team - we cant wait to hear from you!Additional information:An eligibility list will be created for future permanent part time and temporary part time vacancies.At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support.To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate isidentifiedfor the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.Need more information?Click here for the Position DescriptionFind out more about applying for this positionFor role related queries or questions contact Anna Richards on Information for Applicants:Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.Salary Packaging: is beneficial to most HNELHD employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via or 1300 40 25 23.HNE Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.Connect with us on FacebookandLinkedIn!