Job Title

Be the heartbeat of a fast-paced surgical ward - support patients, families, and clinicians while making a real difference every day at John Hunter Hospital.Employment Type: Permanent Part TimePosition Classification: Admin Officer Level 2Remuneration: $33.59 - $34.70 per hour + super + salary packagingHours Per Week: 24Location: John Hunter Hospital | Awabakal CountryRequisition ID: REQ655876Applications Close: Monday, 27th April 2026Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.Where you''ll be working: The Surgical Services unit at John Hunter Hospital plays a vital role in our healthcare system, including a range of administrative and support functions crucial for the efficient operation of surgical and perioperative services. This position is based on our dynamic and busy Cardiothoracic and vascular Ward alongside our Cardiothoracic and vascular team of nurses, doctors and allied Health Staff. You will be working Monday to Wednesday 7:00 am to 3:30 pm (with opportunity to pick up additional shifts across our Surgical Services wards or other departments). You will be job sharing this ward clerk position with our other wonderful Ward Clerk. Whilst you as the Ward clerk will be required to navigate sometimes challenging and emotional relatives and patients, the culture is highly supportive and collaborative, with a strong emphasis on teamwork and professional development. Our staff is encouraged to take initiative and manage competing priorities, and we foster continuous learning and improvement. The work environment is dynamic and fast-paced, reflecting the demands of a major hospital. You will encounter situations that require you to handle sensitive matters with empathy and professionalism.About the role: A typical day as a Ward Clerk at John Hunter Hospital involves a variety of responsibilities that contribute to the efficient operation of the units. These tasks include: First Point of Contact: Serve as the initial contact for the wards by responding to phone calls, emails, and patient inquiries. Family Support: Assist families with questions, offering information and support regarding the care of their loved ones. Patient Records Management: Maintain precise patient records by updating charts and compiling documentation for the Clinical Information Department (CID) for scanning into patient files. Collaboration: Work closely with various departments and staff, including the Nurse Unit Managers, nursing staff, clinicians, allied health professionals, the Clinical Support Officers, and other administrative personnel. Appointment Scheduling: Arrange follow-up appointments for patients. Data Entry: Ensure accurate data entry on the patient journey board. The successful applicant will receive comprehensive support through an induction and training program, which includes both face-to-face and online training, along with mentorship to facilitate a smooth transition into the role. We ideally would like to roster 2 weeks of training to begin with. Additionally, employees have access to career development opportunities, which support their continuous learning and advancement within the organisation.About you: The ideal candidate will have demonstrated advanced experience in administrative support and be passionate about delivering services that make a positive difference to the community. This is a versatile role providing administrative support to the clinical staff within Surgical Services departments. We are looking for a candidate who is: Able to handle sensitive situations with empathy and professionalism. Previous administrative and/or customer service experience is preferred but not essential. Strong Communication Skills: Ability to communicate clearly and effectively with patients, families, and healthcare professionals Organisational Skills: Excellent organisational abilities to manage multiple tasks and prioritise effectively in a fast-paced environment. Attention to Detail: Keen eye for detail to ensure accuracy in patient records, documentation, and data entry. Team Player: Willingness to collaborate with diverse teams and support colleagues in achieving common goals. Problem-Solving Skills: Ability to assess situations and find practical solutions in a timely manner. What we can offer you: At Hunter New England Health, enjoy a career where you''re challenged by interesting work and surrounded by spectacular locations. You''ll contribute to the team enriching health in millions of ways every day. On top of this we also offer: Sustainable Healthcare: Together towards zero Proximity to shopping and other services 4 weeks annual leave (pro-rata for part time employees) Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance Salary packaging options - up to $11,600 plus novated leasing Fitness Passport for health and well-being - discounted gym options for you and your family Employee Assistance Program (EAP) for staff and family members Additional information: An eligibility list will be created for future permanent part time and temporary part time vacancies. To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. We are unable to accommodate visa sponsorship for applicants requiring a visa for this position. Need more information? 1) Click here for the Position Description 2) Find out more about applying for this position For role related queries or questions contact Isabella Pearsall on Information for Applicants: Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support.#AboriginalEmployment