Job Title

Employment Type: CasualPosition Classification: Administration Officer Level 2Remuneration: $66,608.03 $68,817.27 (pro rata)Requisition ID: REQ649509Location: John Hunter hospitalApplication close date: Sunday 3rd May 2026 Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion. About the Role An exciting opportunity exists for a motivated and detail-focused Administration Officer to join the Clinical Information Department (CID) at John Hunter Hospital. This role plays a key part in supporting the creation, maintenance, and accuracy of the Digital Medical Record (DMR), ensuring high-quality clinical information is available to support patient care, reporting, and legal requirements. This is a casual position within a 24/7 service. Successful applicants will receive comprehensive training and structured support through a buddy system, with ongoing supervision and development to build confidence across all aspects of the role. Initial training will be provided during weekday shifts (7:00am3:30pm and 8:30am5:00pm, Monday to Friday). About the Team The Clinical Information Department is a supportive and collaborative team committed to delivering accurate and efficient health record services. We pride ourselves on providing a welcoming environment where new staff are fully supported, encouraged to ask questions, and guided through structured training. Our team values wellbeing and connection, with regular social activities including monthly birthday morning teas, team events, and fundraising initiatives supporting local charities. Key Responsibilities Provide high-quality customer service as the first point of contact for telephone, email, and face-to-face enquiries Prepare, sort, scan, quality check, validate, and archive paper-based health records into the Digital Medical Record system Locate and retrieve health records for clinical care, medico-legal requests, discharge analysis, clinical coding, research, and other approved purposes Ensure accuracy and completeness of documentation prior to scanning and escalate discrepancies as required Process release of information requests in accordance with privacy legislation, NSW Health policies, and confidentiality requirements Assist with audits, quality assurance checks, and approved destruction of scanned records Provide clerical and administrative support across the department, including relief duties as required Work collaboratively within a team environment while also managing tasks independently Maintain compliance with all relevant NSW Health policies, procedures, and legislative requirements About You & Essential Criteria You are a reliable, organised, and detail-oriented individual who takes pride in producing accurate, high-quality work. You thrive in structured environments and understand the importance of maintaining precise health records within a healthcare setting. You are adaptable and open to feedback, and comfortable working in a repetitive but essential role that directly supports patient care outcomes. You bring strong communication skills and a commitment to delivering excellent customer service.You also demonstrate: Experience in customer service and/or clerical administration A high level of attention to detail and accuracy when working with both paper-based and electronic systems Strong communication skills, including effective listening and questioning in a service environment The ability to work both independently and collaboratively within a team Proficiency in using computer systems and software to achieve work outcomes Strong organisational skills with the ability to prioritise tasks and meet deadlines Flexibility and adaptability in response to changing priorities and workloads Why Join Us? This is more than a hospital support role - its an opportunity to be part of a team that puts patient safety and wellbeing first. Youll enjoy: A supportive team environment where your contribution is valued. Comprehensive training and ongoing development. The chance to build skills and experience in a critical hospital role. The satisfaction of knowing your work makes a real difference every day Join us and be an essential part of delivering safe, quality care to our patients and community. Need more information? Click here for the Position Description Find out more about applying for this position For role related queries or questions contact Margaret Harmes on To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. We are unable to accommodate visa sponsorship for applicants requiring a visa for this position. An eligibility list will be created for future temporary full or part time vacancies. Information for Applicants: Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact for confidential support. Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via or 1300 40 25 23. We recognise and respect the continuing connection to land, water and culture of Aboriginal and Torres Strait Islander people and its interconnectedness to health and wellbeing. We pay our respects to the Elders who hold and share the cultural knowledge, heritage, beliefs, and the relationship with the land. We acknowledge the many Aboriginal and Torres Strait Islander communities within our District, the staff who work with us and the Aboriginal services and organisations who partner with us to improve health outcomes for Aboriginal and Torres Strait Islander people across our footprint. We celebrate the strength, diversity, resilience, and cultural beliefs of Aboriginal and Torres Strait Islander people. Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. Connect with us on Facebook and LinkedIn!