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Based at Dubbos Iconic Taronga Western Plains Zoo! Causal positions available! TCSA Wages Employees Award, GEC casual loading rate $38.91 Monday to Friday + additional penalties where applicable This is a truly unique opportunity to work at Taronga Western Plains Zoos multiawardwinning Zoofari Lodge, located within the zoo grounds and surrounded by an incredible array of wildlife.In this role, you will deliver worldclass customer service across all visitor accommodation operations and experiences, with a primary focus on Zoofari Lodge, while also overseeing our additional accommodation products, Savannah Cabins and Billabong Camp.About the RoleAs the Guest Experience Coordinator (GEC), you are at the heart of the visitor journey and a key ambassador for Taronga Western Plains Zoo. Working alongside a passionate and vibrant team, you will be the primary point of contact for guests staying at our unique onsite accommodation, ensuring every moment of their stay is seamless, memorable and truly worldclass.From the first prearrival enquiry through to checkout and poststay followup, the GEC plays a pivotal role in shaping the overall guest experience. This is a highly visible, handson position that combines premium hospitality, guest engagement and operational coordination in an unforgettable wildlife setting.Your Day to DayYou will work across a flexible roster covering all seven days, with shifts ranging from morning through to evening. This includes weekends, public holidays and peak school holiday periods, therefore availability across a variety of shift times is required. Shift times aregenerally7amtill 3pm,2pm till 10pm. AsGECyouwill bebased at the Zoofari lodgeworking acrossall accommodationlocations within the zoowith responsibilitiesincluding: Oversee Guest Services operations toleaddeliveryofexceptional transformational guestexperiences Partner with internal stakeholders to guarantee unparalleled food and Beverage service offerings Partner with internal stakeholders to guarantee high quality Customer serviceswithinthe Zoo Lead and cultivate the team with an emphasis on surpassing expectations. Drive a culture of high performance, engagement, growth. This role is diverse and exciting!With face-to-face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile.Key Accountabilities Comply withTarongasCustomer Service Charter and suggest initiatives for further improvement to ensure industry leading standards aremaintained. Leadateam of Guest Experience Officers andhospitality staff, to deliver high quality customer service experiencesin order toprovideexcellent guest experience and promote repeat visitation. Work effectively as a member of a high performing team, toassistTaronga in its achievement of strategic outcomes. Comply withand suggest sustainability practices in the workplace to help achieveTarongassustainability targets and reduce environmental impact. Comply withand report any Work,Healthand Safety incidents in line withTarongasWork,Healthand Safety Charter. BenefitsOur employees enjoy generous employment conditions including some of the following: Complimentary family andfriendspassesacross bothTarongasSydney & Dubbo Zoos A wide range of discounts on ouraward winningaccommodation across both sites Discounted food and beverage purchases across the sites Fitness Passport Werea social team -theresalways lots going on around the zoo that we get involved with! + more! We Value DiversityTaronga is an equal opportunity employer, where we recognise the diversity of our workforce and community be iton the basis ofgender, age, culture, religion,languageor personal circumstances.Taronga is also committed to building on the perspectives, experience,knowledgeand skills that this diversity brings to ourorganization.How to ApplyPleasesubmityour resume and a cover letter of one page.Youare also required tocomplete the followingtarget questions as part of your application. Describe a time you were leading a team during a busy or highpressure shift.How did you set expectations, support your team, and keep service standards high throughout the shift? Youre on shift and multiple issues arise at once: a guest arrives at their room with no towels, a water pipe breaks in a bathroom, and another guest misses their scheduled tour. Talk us through how you would prioritise these issues and communicate with both your team and the guests. What does great hospitality mean to you, and how would you personally ensure guests feel genuinely warm, welcomed, and cared for from arrival through to departure? Applications Close: 11.59PM, Wednesday 20 May 2026