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Senior Content AdvisorEmployment Type - Temporary opportunity until 29 January 2027 with possible of extensionGrade DCS clerk 9/10Location Sydney CBD, hybrid working with 5 days in the office per fortnightSalary - $129,464 - $142,665 plus 12% Super and Leave LoadingAbout UsGovernment Technology Platforms (GTP) forms part of Digital NSW within the NSW Department of Customer Service (DCS). We design, build, and maintain digital solutions that are used across all NSW Government agencies: the role We are looking for an experienced Senior Content Advisor to join the OneCX team within GTP and Digital NSW to help drive our vision of becoming the worlds most customer-centric government.Day to Day Responsibilities:You will be a content expert who is passionate about delivering engagingcommunications on high-traffic websites to provide an inclusive, consistent, high-quality experience for NSW Government customers.With a customer service mindset, you have both strategic and hands-on approaches when taking on problem-solving tasks and challenges. You feel right at home leading multiple projects and collaborating with a variety of stakeholders.You will enjoy working in a high-performing team that delivers effective content, products and services to achieve our vision of creating a customer-centric digital experience for people in NSW.You will be experienced in content writing, content management, troubleshooting and SAFe Agile ways of working, to inform the content strategy and deliver world-class user experiences in accordance with content design standards, guidelines, and processes.To be successful in this role, we are looking for you to demonstrate:Experience in digital content strategy on high-traffic websites Experience in leading and managing projectsExcellent written and verbal communication skills with a strong focus on Customer Service and Customer Experience valuesKnowledge of digital accessibility, disability inclusion, and digital readabilityThe ability to build strong relationships with a variety of stakeholdersExperience in using Drupal content management system (CMS)Knowledge and experience working in SAFe Agile methodologiesYou are a creative problem solver who is not afraid to question and push ideasAn excellent team player attitude that will contribute to our shared successIf you have a growth mindset, are customer and digitally obsessed, and excited about taking government to the next level, we want to hear from you.For information about the position please contact Chris Wang viaAbout the OneCX ProgramThe OneCX Programis responsible forthe NSW Government website, nsw.gov.au.On this website, we provide an inclusive, consistent, high-quality experience for NSW Government customers.What is in our sights right now is a transformational program consolidating government information from many websites into a customer-centric nsw.gov.au. To do this, we want to gather a talented team that will establish great ways of working, collaborate on delivery, challenge old business models and create outstanding content.To learn more about us, take a look at the Department of Customer Service website at why you should work for NSW at StatementThe NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.Working at DCS 35-hour working week, with opportunities for flex leave where additional hours are workedDCS is proud of our diverse and regional teams. Flexible, hybrid working arrangements with your office location are available, subject to approval and availability tools are available for ongoing professional developmentHealth and wellbeing programsThis recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months. Looking for more information? Reach out to the GTP recruitment team:To Apply Please attach your resume and a cover letter demonstrating how your skills and experience align with the role.Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Esther Dah via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 25th March 2026 at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process