Job Title

Position Title: Service Advisor Department: Service Department Location of the Role:Wollongong Employment Type: Full Time Overview of the company: City Motors Group is a local, family-owned and operated organisation, with a long-standing history in the Illawarra. Were home to Mercedes-Benz, Hyundai, Honda and an extensive range of certified pre-owned vehicles across three sites: Mercedes-Benz Wollongong, Wollongong City Motors and Shellharbour City Motors. Were proud of our award-winning team and business practices, as well as our culture of inclusion across each of our teams and departments. Overview of the Role: We are now looking for a career minded and goal orientated individual that wants to start their career or carry on their existing career as a Service Advisor at City Motors Group. The successful applicant will serve as the primary contact between the dealership and our customers and will be responsible for keeping our clients up to date with the progress of their service or repair. Reporting to the Service Manager your day to day duties include: Greeting and serving in customers Writing and Invoicing customer paperwork Face to Face and phone enquiries. Supply general advice/quotations Following up customer requirements Updating customers on their service or repair Booking customer''s for service and repair work Utilising our internal computer system Liaising with clients about their cars needs Organising loan cars and ensuring correct paperwork is filled out Follow all internal processes and procedures The Successful Applicant Must have: Customer Service experience - essential Excellent computer skills The ability to multi-task Strong administration skills Work together as a team Dispute resolution skills The ability to think on your feet Strong organisational skills What we can offer you: Employee recognition and award for tenure / year of service Employee of the month incentive Christmas party for employees, partner and children Self-development training opportunities Supportive work environment