Job Title

Service Officer PayrollClerk Grade:3/4, base salary starting at $84,659 - $92,701 plus superannuationEmployment Type: Multiple Full-Time Opportunities available 1 x Ongoing2 x Temporary until 31st October 2026, with the possibility of extension2 x Temporary until 3rd September 2027, with the possibility of extensionLocation: Parramatta - Initially this role will require in-office training for 4-6 weeks, the role can become hybrid with a 5-day fortnight in the Parramatta office after this training period. Flexible working options availableAn exciting opportunity has arisen for a Service Officer Payroll to join the HR Process Operations team within Government Shared Services at the Department of Customer Service.The successful candidate will be an energetic individual and play a key role in supporting the payroll operations.Essential RequirementsTo be considered for roles in the NSW public sector, applicants must:Be a NSW Resident or willing to relocateHold appropriate working rights for the type of employment offered:Ongoing (permanent) roles: Australian citizenship or permanent residency is requiredTemporary Roles: Valid Work rights for the full duration of the roleMore information is available in the PSC Essential Requirements Factsheet. In this role you will:Provide a high level of payroll processing and customer service in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements. You will be part of a fast-paced energetic team providing payroll services across various NSW Government agencies.Your day-to-day:Provide high quality payroll processing in compliance with award, taxation, legislative and audit requirements to facilitate the payment of current employee entitlements.Provide quality customer service, internally in the department and externally to customers and stakeholdersManage day to day workloads to ensure completion of tasks within agreed timeframesAssist seniors and team leaders with complex requests as directedTo be successful in this role, you will demonstrate:Previous experience working in a large payroll teamAn understanding of Government awardsA strong attention to detailGood communication skills, both written and verbalExperience using MS Office productsPrevious experience using SAP and ServiceNowTo apply:An up-to-date CV and a brief cover letter outlining your payroll experience and how your skills and experience are aligned to the role.Recruitment Process and Talent Pool CreationPlease note that assessments will be conducted as part of this recruitment process. This may include application review, interview, workplace assessment, and reference checks.A talent pool may be created from this recruitment action to fill future temporary or ongoing vacancies with similar capability requirements.Salary Grade 3/4, with the base salary for this role starting at $84659 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Marina Hana via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date:Thursday 16th April 2026 (9:59am)Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process