Job Title

Digital Service RepresentativeHourly rate:$34.22 + casual loading Employment Type:Casual | SNSW Grade 2/3 Locations:Corrimal, Warrawong, Kiama, Nowra, WollongongDigital Service RepresentativeSNSW Grade 2/3 starting annual salary $62,500 plus superannuation and leave loadingEmployment Type:Full Time 35 hours- ongoingLocations: NowraCustomer Service RepresentativeSNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loadingEmployment Type:Ongoing Part Time- 20 hours per weekLocations: NowraWe are currently recruiting for a range of exciting frontline customer service opportunities across ourSydney South ServiceCentres. These roles are ideal for people who enjoy helping others and want to make a real impactintheir local community.About the opportunityAre you looking for a role where every interaction makes someones day a little easier? At Service NSW, our frontline team members play a vital role in delivering fast,friendly,andhighqualityservices to customers across the community.As aDigital Service RepresentativeorCustomer Service Representative, you will support customersfacetoface, helping them access government services, understand digital platforms, and resolve a wide variety of enquiries.Casual Employment InformationFor thecasual Digital Service Representative roles, please note:Hours may vary and are offered on anasneededbasisThere is no guarantee of ongoing or regular workShifts may beshortterm, irregular, or include periods with noallocatedworkRosters aregenerally issued7 days in advance, though shifts may sometimes be offered at shorter noticeFlexibility and adaptability are essential for success in casual roles.This recruitment campaign may be used to fill immediate vacancies and/or create a talent pool for these locations and surrounding areasAboutyouYoure someone who genuinely enjoys helping people. You bring warmth,patience,and professionalism to every interaction-even in challenging situations.Yourecomfortable supporting customers in afastpaced,facetofaceenvironment and take pride in providingaccurate, respectful service.If you enjoy problem solving and being a trusted point of contact for your community,wedlove to hear from you.What Youll Bring A strong customer service mindset and clear, confident communication skillsConfidence using multiple systems and digital toolsHigh attention to detail and the ability to manage varied and complex enquiriesA commitment to handling personal and confidential information appropriatelyA collaborative approach and willingness to support your teamYour Impact As the welcoming face of our ServiceCentres,youllmake a meaningful difference every day. Your energy,empathyand teamwork will help customers feel supported andconfident,and your contribution will playan important rolein delivering trusted government services to the community.About Service NSW Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. Operating hours: In our Service Centres hours vary between locations. You can check the opening hours for each Service Centrehere. Flexibility isrequiredto work on a rotating roster between the Service Centres operational hours which may include Saturdays. The Service NSW Award hours are 6:30am 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you maybe requiredto work during these hours. Part-time minimum14hours perweek-(Monday to Friday)Full-time 70 hours per fortnight We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business. What we offer Personal development excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. Access to health and well-being programs- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available How to apply Pleasesubmityour resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). Closing Date: Wednesday 6th May 2026 at 9:59amService NSW uses multi-staged recruitment methods based on merit principles for comparative assessmentin accordance withthe Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.Visit theCapability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Further Information: For enquiries relating to recruitment please contact Alyssa Shearman viaThis role has been advertisedexternally,and atalent poolmay be created for any temporary or ongoing opportunities that arise over the next 18 months.Click Here to access the Role Description. For enquiries relating to recruitment please contact Alyssa Shearman via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process