Job Title

SIL Operations Support Officer (Part-Time) Wollongong Department: Operations Reports to: Residential Operations Manager Classification: SCHADS Award Social & Community Services Level 2.2 Salary: $35.67/hour + super + leave entitlements Sydney Health & Care Services (SHCS) is growing in Wollongong, and we''re looking for a proactive SIL Operations Support Officer to keep our front office humming, data accurate, and communications clear. You''ll be the friendly first point of contact and a reliable backbone for our managers and coordinators. Your Hours This is a part-time position with requirement to be available 5 days a week Monday to Friday - 9.30am to 3.30pm What You''ll Do Provide day-to-day administrative support to the SIL team Assist with incoming calls, emails and general enquiries, including redirecting matters where required Review and process operational paperwork, forms and records Assist with timesheet administration, including checking for missing information, allowances, discrepancies and following up with relevant staff or leaders Maintain trackers, registers and internal records relevant to SIL operations Support incident, behaviour, medication and compliance administration, including filing, follow-up and record collation Assist with onboarding and administration tasks for new workers within the SIL stream Prepare, organise and update house and participant-related documents as directed Escalate concerns, discrepancies, wellbeing matters or operational issues to the appropriate Team Leader, Senior Team Leader, House Coordinator or Manager Provide general office and operational support to help maintain consistent service delivery across the SIL program About You Previous admin experience in a busy, service-oriented environment. Confident with Microsoft Office and quick to learn systems (ShiftCare, BambooHR, SharePoint a plus). Strong communication skills clear, professional, and friendly. Organised, reliable, and attentive to detail. Respectful of confidentiality and compliance requirements. Australian citizenship or permanent residency with unrestricted work rights Ability to obtain National Police Check, NDISWC, and Working with Children Check Nice to have: Experience in community, disability, health or allied health settings. Familiarity with SCHADS and NDIS context. Why SHCS? Purpose-driven work that supports participants, families, and frontline teams. Supportive leadership, clear processes, and on-the-job training. Stable, full-time role in Wollongong with a collaborative team culture.