Job Title

Family Support CoordinatorQueensland | FulltimeSCHADS Award Level 4 + salary packaging About QHVSGFor over 30 years, QHVSG has provided specialist care, counselling, case management, peer support and court support to the loved ones of homicide victims across Queensland. Grounded in compassion, dignity and respect, we walk alongside our members through the aftermath of homicideoffering traumainformed, griefaware support from the earliest days of loss through complex criminal justice processes. We work closely with Queensland Police Service (QPS), the Office of the Director of Public Prosecutions (ODPP), Victim Assist Queensland (VAQ), the courts and a broad network of community services. Our Peer Supporterspeople with lived experience of homicideare central to how we build connection, belonging and hope. About the RoleAs a Family Support Coordinator, you will provide counselling and specialist case management to individuals and families who have lost a loved one to homicide. This is a frontline, relationshipfocused role where your clinical skills, emotional intelligence and judgement support people navigating grief, trauma and complex justice processes. You will manage your own caseload, delivering counselling, advocacy, referrals and practical supports, while working closely with Peer Support and external stakeholders to ensure coordinated, personcentred care. The role may involve outreach across Queensland and participation in courtrelated support. This role suits a compassionate and capable Counsellor or Social Worker who values traumainformed practice, professional integrity and meaningful work with lasting impact. What Youll Do Deliver case management informed by thorough needs assessment, planning and review Offer accurate information, advice and referrals relevant to members circumstances Provide counselling to individuals and families impacted by homicide Work closely with the Peer Support team to facilitate appropriate peer connections Provide courtrelated support, including preparation, attendance and liaison as required Contribute to QHVSG newsletters, events and community activities as requested Maintain accurate, confidential electronic case notes and records in line with best practice and organisational requirements Produce routine reports and contribute to data collection and service outcomes Uphold privacy, confidentiality, organisational policies and professional standards Participate in team communication and contribute to a supportive, valuesled culture Travel across Queensland when required (reimbursed per policies) What Youll Bring (Essential) Diplomalevel qualification (minimum) in Social Work, Counselling or Psychology Demonstrated experience providing counselling and case management to individuals or families Strong understanding of grief, trauma and complex emotional responses Excellent written and verbal communication and active listening skills Strong organisational, timemanagement and problemsolving skills Intermediateadvanced IT skills (Microsoft 365 and electronic case note systems) Current Australian driver license and registered car Working with Children Check (Blue Card) and National Police Check (or willingness to obtain) Desirable Experience supporting people impacted by violent crime or traumatic loss Understanding of peer support models and livedexperience integration Experience working with courts or justicerelated systems Experience supporting children and young people affected by trauma and grief Knowledge of culturally safe practice and working with diverse communities Personal Attributes We Value Empathetic, calm and compassionate Professional, trustworthy and emotionally resilient Collaborative and teamfocused Selfaware with a strong commitment to selfcare Respectful, valuesled and clientcentred What We Offer SCHADS Award Level 4 remuneration Generous salary packaging to increase takehome pay Four weeks annual leave per year Professional supervision and practice support A supportive, traumainformed and valuesdriven team culture A deeply meaningful role making a genuine difference to families across Queensland How to Apply Please apply via SEEK with: Your CV (maximum 2 pages), and A cover letter (12 pages) outlining your suitability for the role and relevant experience Applications are reviewed as received, and early applications are encouraged. NB: Applications must be submitted via SEEK only. Applications sent directly to QHVSG cannot be considered. Our Commitment to Safety, Diversity and InclusionQHVSG is committed to child safety, cultural safety and traumainformed practice. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, LGBTQIA+ people and those with lived experience relevant to our mission. Employment is subject to satisfactory Working with Children Check (Blue Card), National Police Check, work rights verification and reference checks.