Job Title

Love admin, people, and interested in finance? You might be just who were looking for. NxtWave Capital is seeking a motivated Client Support Manager to join our team on a part-time basis (35 days per week). Based in our Ormeau office, this is an immediate start opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional client service. Who We Are NXTWave Capital is a full-service commercial finance brokerage dedicated to fuelling business growth through smart, flexible funding solutions. We partner with business owners of all sizes to design tailored financial strategies that unlock potential, accelerate progress, and pave the way for long-term success. We believe work should be both productive and enjoyable so if youre curious about finance, great with people, and love keeping things organised, youll feel right at home here. Role Overview As a Client Support Manager, youll play a crucial role in supporting our Commercial Broker team in managing the end-to-end deal process from initial enquiry through to settlement. You''ll help keep everything running smoothly behind the scenes, ensuring our clients receive a top-tier service at every step. This role is perfect for someone who thrives in a fast-moving environment, loves being organised, and has a sharp eye for detail. The ideal candidate will possess exceptional administrative skills and have experience in sales-led roles. A background in commercial finance will be looked upon favourably, but is not essential. Key Responsibilities: Client Communication: Serve as the primary point of contact for clients after their first meeting with their broker, providing assistance throughout the document collection process. Document Collection: Liaise with clients to gather necessary documents for pre-approval submissions and during the settlement process. This includes financial statements, identification documents, and any other relevant documents required by the lender. Data Entry and Management: Accurately input client information and document details into our CRM system. Maintain organised records of all client interactions and document submissions. Follow-Up: Proactively follow up with clients to ensure timely submission of required documents and address any outstanding issues or concerns. Collaboration: Work closely with our brokers to coordinate document collection efforts and provide regular updates on client progress. Client Support: Assist clients with any administrative queries or concerns they may have, offering guidance and support as needed. Qualifications and Skills: Strong administrative skills with a keen attention to detail. Excellent communication skills, both verbal and written. Previous experience in a phone-based role, preferably in customer service or administration. Ability to multitask and prioritise tasks effectively in a fast-paced environment. Proficiency in Microsoft Office suite (Word, Excel, Outlook). Familiarity with CRM systems is an advantage. Proactive attitude with a commitment to delivering exceptional customer service. If you believe you have the skills and experience required for this role, please submit your resume and a cover letter outlining your suitability for the position. Any questions, please reach out to Chris on 0432 257 ***. We look forward to reviewing your application.