Job Title

About the Opportunity The Onboarding Care Connector is a key role within the Onboarding and Service Development team, forming part of a centralised hub that manages the onboarding of Home and Community Care clients. Acting as a primary point of contact for new enquiries and referrals, this role provides responsive, high-quality information, coordination and administrative support throughout the customer sales and onboarding journey. Working closely with internal stakeholders, the Onboarding Care Connector ensures referrals are triaged efficiently, onboarding activities are coordinated effectively, and accurate data is maintained across CRM and My Aged Care systems to support smooth service commencement and business growth. About You You are organised, proactive and customer-focused, with strong relationshipbuilding skills and a genuine commitment to supporting older people. You thrive in a fastpaced environment, balance competing priorities with accuracy and professionalism, and deliver empathetic, highquality service at every interaction. You are confident working with digital systems and enjoy collaborating with stakeholders to ensure a seamless onboarding experience from first enquiry through to service commencement. Essential Criteria Demonstrated customer service and relationshipbuilding skills Understanding of care coordination, care management and care planning Proficiency in using CRM systems, digital platforms and client management systems National Police Check Current unrestricted South Australian Drivers Licence Desirable Relevant qualifications in business, office administration, sales management and/or aged or community care Some Perks for You As part of a not-for-profit organisation, you will be able to salary package up to $18,549 per year to reduce your tax. Be MORE at ECH! Were passionate about supporting our people as much as our clients and residents. Enjoy wellbeing programs, an environment that creates meaningful connections and opportunities to grow your skills and career all topped off with competitive benefits. Ready to be part of something special? Join us and help older South Australians get MORE out of Life! Applications close: Wednesday 29thApril 2026 We will be reviewing applications as they come in and will move quickly to secure the right candidate. Should you be interested in a confidential discussion please contact ECH Employment,******@ech.asn.au We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, or Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.