Job Title

Full Time | 9-day fortnight | 36.00 hours per week Salary: From $101,616 to $108,140 per annum plus Superannuation Position Brief - Pathway Functional Analyst About the team Were entering an exciting new phase for the Chief Technology Office at the City of Gold Coast, as we continue to transform how technology services are delivered across the organisation. With the implementation of our IT Operating Model and the transition of key services in-house, were building a modern, capable, and customerfocused technology function that enables better outcomes for our community. As part of this transformation, were growing our enterprise application capability and investing in roles that strengthen how we design, configure, and optimise our core business systems. These positions play a critical role in shaping a more agile, futureready Chief Technology Office that delivers real value and supports the Gold Coast way of life. If youre passionate about enterprise applications, continuous improvement and working at the intersection of technology and business, this is a great time to join us. About the role As a Pathway Functional Analyst, you will play a key role in bridging the gap between business needs and the functional capabilities of enterprise applications and platforms. You will act as the primary functional expert for assigned systems, ensuring they are configured, enhanced, and used in ways that align with best practice, minimise technical debt and support organisational outcomes. This role combines deep functional knowledge with strong stakeholder engagement. You will work closely with business users, technical teams and vendors to analyse requirements, configure solutions, support system improvements and ensure applications continue to meet evolving needs. You will also stay closely connected to vendor roadmaps and industry trends, helping the organisation adopt new functionality in a considered and valuedriven way. Working with a level of autonomy and under limited direction from the Pathway Lead, you will contribute to enterprise solutions that improve service delivery, operational efficiency, and customer experience across the City of Gold Coast. Please note: The successful candidate will not be able to commence in this role until after 1 July 2026. We encourage applicants who are planning their next move later in the year or are open to a delayed start to apply. Were looking for people who have: You are a customerfocused and analytically minded professional who enjoys translating business needs into practical, welldesigned system solutions. You take pride in understanding applications deeply and using that knowledge to help organisations get the most value from their technology investments. Youre comfortable working with a wide range of stakeholders, from business users to technical specialists and vendors, and you communicate complex concepts clearly in plain English. You work well with a level of autonomy, while also contributing positively to team outcomes in a collaborative environment. Most importantly, youre motivated by improving systems, processes and services that ultimately make a positive difference to the community. Ideally, you will have A degree in Information Technology, Computer Science, Business Information Systems or a related discipline, or equivalent relevant experience. Demonstrated experience supporting, configuring, or enhancing enterprise business applications within a complex organisational environment. Strong functional analysis skills, including requirements elicitation, process mapping, gap analysis and functional documentation. Handson experience with application configuration rather than custom development, with a preference for outofthebox and standardsbased solutions. Working knowledge of system integrations, including APIs, data interfaces and upstream/downstream dependencies. An understanding of change, incident and release management practices, ideally aligned to ITIL or similar frameworks. Experience working with software vendors and managed service providers, including supporting upgrades, patches and roadmap adoption. Ability to interpret vendor documentation and roadmaps and translate them into practical impacts and opportunities for the business. Strong communication skills, with the ability to explain system behaviour, limitations and options to nontechnical stakeholders in plain English. A proactive and analytical mindset, with a focus on continuous improvement, system optimisation and reducing technical debt. The willingness to participate in an on-call roster where required Be part of shaping the Gold Coasts future The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia. We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance: 9-day fortnight Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations Personal and professional development courses Access to 350+ fitness facilities through Fitness Passport 4 free confidential counselling sessions a year for you or an immediate family member 1 free nutritionist and financial advice session per year We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. How to apply To submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable. Contact Person Ashley Shannon Contact Email ********@goldcoast.qld.gov.au Closing Date Thursday 23rd April 2026 Were committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.