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At the NSWDepartment of Education, we educate and inspire lifelong learners from early childhood, through schooling to vocational education and training. Temporary Full time up to 30 September 2029 Location: Lismore, Forster or Coffs Harbour location with flexible working arrangements available Salary: Clerk Grade 7/8 with salary ranging from $113,574 to $125,720+ super and annual leave loading Become part of a growing and supportive team, making decisions and coordinating services that directlyimpactschool communities. About CleaningServicesThe NSW Governments reforms to public sector cleaning services entail the NSW Department of Education taking over management of the states Whole-of-Government cleaning contracts from January 1, 2026. A team has beenestablishedto deliver an enhanced Whole-of-Government cleaning contract for alignment and delivery of all program streams. Including Governance, ITD, Recruitment and Risk Management. About the roleThis role supports the delivery of highquality, compliant cleaning services across a diverse mix of rural and metropolitan schools, each with unique needs and expectations.Youllcoordinate scheduled and urgent cleaning,maintainaccuratecontractor records, andassistwith performance monitoring while also supporting the team with complex enquiries to ensure efficient,customerfocusedresolutions. Working across a large hybrid region,youllcontribute to a wide variety of tasks that keep services running smoothly and consistently for school communities. For further information please click hereto view the role description About you Youre organised, proactive, and confident working with multiple stakeholders while managing competing priorities. You bringstrong communicationskills, attention todetail, and a customerfocused mindset.Yourecommitted to supporting quality service delivery and contributing positively to public education. Strong organisational skills with the ability to coordinate multiple priorities, tasks, and stakeholders simultaneously Clear and confident communication skills, with the ability to engage effectively with schools, contractors, and internal teams Proven ability to manage competing demands across a wide geographic area, adapting quickly to changing needs and urgent requests Experience in contract management, facilities maintenance, finance, and/or customer service highly regarded but not essential, with transferable skills welcomed A solid understanding of WHS, compliance, and risk requirements, and the ability to apply these in day-to-daydecisionmaking A commitment to delivering highquality, customerfocused service outcomes for school communities Alignment with the values of public education and a genuine interest in supporting safe, clean, andwell-maintainedlearning environments Key Knowledge and Experience Knowledge of cleaning service delivery standards and contractor management processes Understanding of compliance, WHS, and risk requirements relevant to facilities. Knowledge of and commitment to implementing the DepartmentsAboriginal Education Policyand upholding theDepartments Partnership Agreement with the NSW AECGand to ensure quality outcomes for Aboriginal people. Essential requirements of the role Current drivers licence and willingness to travel across the assigned region. Current and valid Working with Children Check clearance for paid employment. Demonstrated understanding of and commitment to thevalue of public education. Benefits 35 hour working week Competitive, salary sacrificing, employers contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support your career growth How to applyAttach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role. Please refer tothe Applicants Guide to Applyingtoassistyou with your application. Targeted Questions Describe your experience coordinating ormonitoringcontracted services or operational programs (300 words) Give an example of a time you had to respond to a service issue or complaint from a customer or stakeholder. How did you ensure their concerns were addressed whilemaintainingoperational standards? (300 words) If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education,click herefor instructions on how tosubmityour application. All other applicants please submit your application by clicking Apply Now. Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check. This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit thewebsitefor more information. Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa. Closing date:15 April 2026,11:59pm. For role enquiries please contactSharon Thomasvia email on For recruitment related enquiries contact We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans,refugeesand people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact theDiversity and Inclusion Team ()or visitNSW Department of Education Diversity and Inclusion.A recruitment pool may be created through this recruitment process. A recruitment pool is a group ofapplicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.