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Assistant MediatorClerk Grade:5/6Employment Type: 2 x Ongoing, Full-Time (Multiple positions across 2 branches)Salary: Base $99,938 - $110,271 per annum plus superannuationLocation: Parramatta 4PSQ or Gosford (Hybrid work arrangements -office attendance required 2 3 days per week).Be Part of the Future of Fair TradingAt NSW Fair Trading,wevebeen on an exciting journey of transformation reimagining how we deliverforthe people and communities of NSW. Through our recentorganisationalrealignment,wevebuilt a new operating model designed to put customers at thecentreof everything we do, strengthen our regulatory impact, and enable our people to thrive.Were creating a more modern,responsiveand risk-based Fair Trading one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata,propertyand consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping the new way where you can help design smarter regulations, improve customer experiences, and make a real difference for the people of NSW.About the teamsThese roles sit within NSW Fair Tradings, across various branches, such as Rental and Strata & Property Service.Rental Branch, Mediation teamFor Rental Branch, the role is part of the Mediation Team which sits within the Compliance and Resolution Directorate. The teams objective is to provide impartial, timely voluntary proactive mediation and guidance helping parties reach agreement, resolving disputes early, and preventing escalation to NCAT where appropriate. The team works collaboratively to uphold rental laws, proactively manage risks, and protect the rights of tenants and landlords across NSW to encourage and maintain trust in the rental system.Strata & Property Services, Mediation teamFor the Strata & Property Branch, the role is part of the Strata & Property Services Mediation Team. The mediation team works to ensure fair, risk-based and impactful regulation of the strata and property industry in NSW and uphold the rights and responsibilities of all participants in NSWs strata and property services industry. The main focus of the team is to provide a free alternative dispute resolution service for residents of NSW who live in or own a property in strata and community schemes, retirement villages and residential land lease communities.Ifyouresomeone who:Thinks deeply about the needs of people and communities,Is motivated by great outcomes, not just processes, andWants to be part of anorganisationthatstransforming how regulation works thentheresa place for you in our future.Join us as we build a Fair Tradingthatsfit for the future onethatscustomer-centred, evidence-driven, and proudly focused on public value.About the RoleNSW Fair Trading is looking for driven and passionate people who want to make a difference for the people of NSW.What Youll DoAnalyseand evaluate mediation applications todeterminesuitability andjurisdiction.Manage a caseload of mediation matters to ensuretimelyand high-quality outcomes.Facilitate mediation sessions via telephone, online, or in person to support parties in resolving disputes.Maintainaccuraterecords and ensure compliance with relevant legislation and procedures.Contribute to continuous improvement of practices and support knowledge sharing across the team.To Be Successful in This Role You Will HaveStrong interpersonal and communication skills to engage with diverse customers.Proven ability to manage multiple cases and meet performance standards.Demonstrated neutrality and professionalism in conflict resolution.Ability to interpret and apply legislation and mediation procedures.Strong teamwork and collaboration skills in a fast-paced environment.Ability and willingness to facilitate face-to-face, telephone, and online mediations as directed.Demonstrated understanding of dispute resolution principles.Excellent communication, organisational, and stakeholder engagement skillsEssential Criteria:Appropriate qualifications and/or relevant mediation or industry experience.When ApplyingProvide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the roles key capabilities.Salary Grade 5/6, with the base salary for this role starting at $99938 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Judy Torres via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 6th April 2026 (at 9:59am)Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process