Job Title

Purpose of the position To organise appointments, maintain records and perform medical & other tasks in order to ensure smooth and efficient functioning of the practice and provide an exceptional standard of care to our patients. Responsibilities RECEPTION: Greet patients, record appointments & patient arrival, inform of delays; answer telephone calls promptly & courteously; pass on messages promptly to appropriate person. CORRESPONDENCE: Manage daily incoming and outgoing mail, email & faxes; type & file outgoing correspondence. RECORD KEEPING: Update & file medical records; prepare patient records for consultations & file after use; organise pathology records for checking, response & filing; complete day sheets. MEDICAL: report accidents, injuries & illnesses; deal with emergencies according to set procedures. FINANCIAL: Advise patients of credit & billing policies; issue invoices & receipts; process payments; maintain petty cash records; follow up bad debts. OHS: Consistently be aware of OHS requirements and comply with them. GENERAL DUTIES: Photocopying; routine cleaning & stocking tasks; ensure reception and waiting areas are clean& tidy; ordering of stationery & surgical supplies upon request. Tasks on this position description may be adjusted to best utilise staff abilities in various areas. Expected behaviours and personal attributes Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs. Excellent interpersonal and communication skills Be always well-presented, friendly, courteous and obliging. Represent the practice in a confident and positive manner at all times. Undertake all duties in a diligent manner, with honesty and integrity, Maintain absolute confidentiality regarding patient and practice information. Have a vigilant attitude to accuracy, being prepared to double check as necessary. Work cooperatively and independently. Demonstrate ability to prioritise and organise, with attention to detail. Demonstrate commitment to ongoing professional development Education, Qualifications and Experience ESSENTIAL: Basic knowledge of MS Office. Must have experience in medical receptionist role. Knowledge of BP premier (Best Practice) software Hours Of Work This casual position requires availability to work on Mondays & Tuesdays, between 8am-6pm.