Job Title

Jones Retail Group, leaders in IGA supermarkets are seeking an experienced casual Duty Manager to join our vibrant team. We''re passionate about what we do and looking for the right candidates who will embrace and embody the IGA community spirit at our IGA Sanctuary Cove. This is a hands-on position and perfect for someone that loves to roll up their sleeves and work alongside the team. If you thrive on variety, bring energy, enthusiasm and motivation when you work and love creating an extra-ordinary shopping experience for your customers then read on! About our group: Jones Retail Group is a multi-award winning and innovative independent grocer with a mission to deliver a never-before-seen supermarket experience to local communities across our 11 stores (and growing) in Southeast Queensland, Scenic Rim and Gold Coast. Our business is on a growth trajectory and 2026 sees us mark our 31st year in Retail. Our IGA stores are more than just a one stop shop for pantry staples, but rather a foodie destination for those wanting a real shopping experience. The role: Reporting to the Store Manager, you will be responsible for overseeing supermarket operations during afternoon/evening trading hours. As Duty Manager you will be at the forefront of the business ensuring smooth running of the store and taking pride in delivering a store that is warm and welcoming for our team, customers, and community members. You''ll ensure your store is well presented and the team provides excellent customer service, all whilst maintaining our standards of safety. Your key responsibilities: Inspire, lead, motivate and support team members during your Duty Management shift Supervise store operations ensuring the store runs efficiently and safely Provide excellent customer service, resolving concerns promptly and professionally Oversee store presentation and visual merchandising, ensuring shelves are stocked and isles are clean Monitor store safety and security, follow procedures relating to safety and incidents Ensure high standard of food safety Cash handling management What you''ll need to succeed: Minimum 1+ years of supermarket duty management experience required Strong organisational skills with the ability to effectively delegate tasks and carryout decision making Well-developed customer service and communication skills Strong, inspirational leadership skills, be passionate about maintaining a positive work environment. Proactive attitude with the ability to react and adapt quickly Confident attitude with a respectful and warm approach Reliable, responsible and able to work independently Able to work afternoon to evening shifts (9pm close) and one weekend afternoon/evening each week (either Saturday or Sunday) Previous knowledge across all areas of a supermarket, fresh areas, grocery and customer service Australian work rights required for this position The perks: We offer a competitive salary with 5% discount on purchases across our stores Enjoy exclusive end of year discounts just for you and your family Discounts and health perks with BUPA Private Health Insurance Be a part of a community-focused business who prides themselves on supporting local charities and families If you are serious about growing your career, apply today by providing your resume and cover letter to join a company that truly values its most important asset...its people! Job Type: Casual Pay: $37.13 $51.98 per hour Benefits: Employee discount Work Location: In person