Job Title

Job description Agency Department of Health Work unit Medical Record Department Job title Release of Information Clerk Designation Administrative Officer 4 Job type Full time Duration Ongoing Salary $77,344 - $88,179 Location Darwin, Palmerston Position number 744 RTF 346775 Closing 12/05/2026 Contact officer Donna Christopher, A/Medical Records Manager on 08 8922 8818 or About the agency MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY QUALIFICATIONS.Information for applicants inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website. Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the OCPE website. Primary objective To process requests of confidential client information ensuring the provision of this information conforms to legal requirements (NT Information Act and Privacy Principles) and Department of Health policies and guidelines. Key duties and responsibilities 1. Provide advice on the Privacy Act Information and process on all medico-legal requests for confidential patient information from legal firms, legal professionals, insurance and superannuation companies, government agencies, other health facilities and patients ensuring legal requirements and Department of Health and Community Services policies and guidelines are adhered to. 2. Prioritise the requests for information and ensure the release of information in a timely manner. 3. Organise the relevant documentation to be completed by the appropriate clinical staff and seek approval from the Medical Records Manager for the release of medical records, copies of medical records and access to medical records. 4. Locate, retrieve, prepare, deliver and file records as required, scanning, photocopy records, prepare invoices, update and delete adult guardianship notifications and organise delivery of requested information adhering to Royal Darwin Hospitals operational requirements. 5. Inform/induct new staff in relation to the information Act, Privacy principles and the release of patient information generally. 6. Maintain the release of information database and the medical record tracking system ensuring information entered is current. 7. Provide information and assistance as required by patients and external clients regarding the release of information processes operational in Royal Darwin Hospital and Palmerston Regional Hospital Selection criteriaEssential 1. Demonstrated knowledge and understanding of the Information Act, patient confidentiality and entitlement to information. 2. Demonstrated practical experience in records management field with an understanding of policies, procedures and legislation that relate to the management of patient records and medical records systems. 3. Experience in the use of patient information systems applicable to the requirements of the position e.g. Acacia, Caresys, Clinical Workstation (CWS), Government accounting System (GAS), and Client Identification System (CIDS) and HPE (TRIM) 4. Completion of medical terminology certificate or ability to obtain one. 5. Proven ability to communicate effectively with all levels of staff and clients with a high level of written and verbal communication skills. 6. Demonstrated ability to organise daily tasks, prioritise workload, meet deadlines and use own initiative with minimal supervision. 7. Demonstrated ability to work well under pressure, meet deadlines and cope in difficult/stressful situations and the ability to cope in a charging environment. 8. Demonstrated an understanding and sensitivity of issues involved in working with indigenous and multicultural people. Desirable 1. Completion of year 12 certificate or equivalent work experience 2. Previous experience working in a Medical Record Department. Further information Department of Health has a Smoke Free Policy. Staff are not permitted to smoke anywhere on Departmental premises, facilities or vehicles, nor whilst working off-site. Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. More information on pre-employment checks specific to this role can be sourced through the vacancy contact.