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Requisition ID: REQ652447Employment Type: Permanent Full Time / Part Time, up to 38 hours per weekRemuneration: $33.39 per hour + 12% Superannuation + Salary Packaging + Flexible Working (subject to approval)Location: Bankstown-Lidcombe HospitalApplications close: 19/04/2026Contact: Kerrie Waldon - Patient Support Supervisor on or on (02) 9722 8312With your skills and experience, you can contribute to the millions of ways we''re enriching health, and develop your career as part of the largest health organisation in Australia.Achieve Something GreatThis opportunity offers a meaningful and handson role within Bankstown Hospitals dynamic Emergency Department, where Health and Security Assistants (HASA) play an essential part in supporting patient care and maintaining a safe, welcoming environment.Youll join a supportive Emergency Department team and other Wards throughout the Hospital, that includes nurses, medical officers, allied health staff, clerical staff, and security personnel.HASAs are a valued part of the team, working closely with clinical staff to ensure the department runs smoothly and patients feel supported from the moment they arrive.Work collaboratively with clinical and security staff to maintain a safe, respectful, and patient focused environment.Use active listening and clear communication to support patients, families, and colleagues during highpressure situations.Contribute to a positive team culture by modelling professionalism, empathy, and reliability.Are You the Right Fit?The ideal candidate is someone who brings professionalism, empathy, and a strong commitment to service.Attention to detail, ensuring safe, accurate, and high quality support for patients and staff.Active listening, enabling you to understand instructions, respond appropriately, and support patients with empathy.Clear and respectful communication, especially in fast paced or high pressure situationsCalm, steady decision making, even when faced with unpredictable or challenging scenariosYoull work in Bankstown Hospitals Emergency Department and throughout other Wards within the facility, one of the most dynamic and fast moving environments in the hospital.Selection CriteriaThis role occasionally requires working in the morgue and performing safe manual handling tasks. Can you describe how you would maintain professionalism, follow infection control procedures, and ensure your own safety when working in sensitive or high risk environments?Can you give an example of a time when you used communication, de escalation, or conflict resolution skills to manage a challenging situation? How did you work with others to ensure the safety and wellbeing of everyone involvedParticipation in a 7 day rotating roster that includes weekends, public and school holidays, including morning, afternoon and night shiftsMust hold a current Class 1A Security License with the NSW Security Industry 1997 Class 1A, Current First Aid Certificate and must possess an Australian C-Class driver''s license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner''s licenses are not permitted.Security Master License Number for SWSLHD: 410572116If youd like more details, were here to help.Position InformationApplicants will be assessedagainst the criteria in thePosition Description.How to ApplyRead ourapplication guide and tips forimproving your application.Diversity, Culture & InclusionWe are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.Aboriginal WorkforceFor Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact. Support is also available through theStepping Up website.More Than Just a Job Why Work With Us?Financial Perks12% superannuationSalary packaging and novated leasing viaSmart SalaryAnnual leave with 17.5% leave loading (for full-time and part-time staff)One extra day off each month for full-time employeesWork-Life BalanceFlexible work options, including hybrid and varied hours (depending on the role)Paid maternity and parental leaveGenerous leave options like long service and carers leaveGrow Your CareerAccess to learning opportunities through our dedicatedEducation and Organisational Development team, who support staff with training, workshops, and career development programs.Health & WellbeingDiscounted gym membership throughFitness PassportFree and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)Wellbeing programs that promote mental health, resilience, and balanceAdditional InformationTemporary visa holdersMay be considered if no suitable citizen or permanent resident is found.Vaccination RequirementsAll staff must meet NSW Healths vaccination and screening requirements before starting.Child Safe EmploymentSouth Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Healths commitment to implementingthe Child Safe Standards.We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.