Job Title

Senior InvestigatorClerk Grade: 7/8Employment Type: Ongoing, Full-time(multiplepositions)Salary Range: $113,574 - $125,720 per annum plus SuperannuationHybrid work arrangements,Parramatta or Gosford. Office attendance required 23 days per week.An exciting opportunity has arisen within NSW Fair Trading for a Senior Investigator.We are seeking professionals who have strong analytical and investigative capabilities, excellent communication skills, and a passion for achieving fair and just outcomes. This role will see you lead investigations into serious breaches of consumer, property, and licensing laws across NSW.Be Part of the Future of Fair TradingNSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW.At NSW Fair Trading, weve been on an exciting journey of transformation reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, weve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.Were creating a more modern, responsive and risk-based Fair Trading one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.This next phase brings new and exciting opportunities to join us in shaping the new way where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.If youre someone who:Thinks deeply about the needs of people and communitiesIs motivated by great outcomes, not just processes, andWants to be part of an organisation thats transforming how regulation works then theres a place for you in our future.Join us as we build a Fair Trading thats fit for the future one thats customer-centred, evidence-driven, and proudly focused on public value.About the TeamRentalYou will join a team led by an investigation manager that includes 7 investigators. Thispositionis part of the Rental Branch and sits within the Compliance and Resolution Directorate.The teamsobjectiveis to prevent, detect, and respond to breaches of rental laws throughinvestigations, compliance, and enforcement actions.The team works collaboratively to uphold rental laws, proactively manage risks, and protect the rights of tenants and landlords across NSW.The role of Senior Investigatormay requiresupervision of a small team of Inspectors and reports to a Principal Inspector.Consumer AffairsYou will join a teamled by an investigation manager and including20 investigators. The teamundertakesinvestigations, including complex matters,related to theAustralian Consumer Law, the motor industry, including dealers, repairers and recyclers, charitablefundraisingand other laws. The role of Senior Investigatorreports to aPrincipal Investigatorandgenerally,workswithintheir smallteam of 5 to undertake theallocatedinvestigations. Theobjectiveof the team is todeterminewhether there are breaches andimprove the compliance of traders with relevant laws,reduce consumerdetrimentand takeappropriateand strategicenforcement action, when needed.Strata and Property ServicesYou will join a team led by an Investigation Manager andcomprisingup to 14 investigators. The team undertakes investigations, including complex matters, relating to real estate agents and strata managing agents.The Senior Investigator reports to a Principal Investigator andgenerally workswithin a small team, while also collaborating closely with other teams across the branch. The teamsobjectiveis to conduct highquality investigations into alleged breaches of strata and property legislation and to take proportionate, strategic enforcement action whereappropriate.About the Role:Lead and conduct complex investigations into breaches of consumer, tenancy and property legislation.Collect, analyse and assess evidence to support enforcement and prosecution outcomes.Interview witnesses and keep them engaged throughout investigation, prepare briefs of evidence and present findings in formal proceedings.Provide high-quality advice and reports on investigative matters. Collaborate with internal and external stakeholders to ensure fair, consistent regulatory outcomes.To be successful in this role you will have:Investigative expertise demonstrated experience conducting complex, high-volume investigations.Regulatory knowledge understanding of compliance, enforcement, and administrative law.Analytical capability ability to interpret and apply legislation and evaluate evidence.Communication strong written and verbal skills, including report and brief preparation, with the ability to engage with customers and support vulnerable complainants through the investigative process.Teamwork ability to work collaboratively within a fast-paced regulatory environment to achieve impactful, timely regulatory outcomes.Essential criteriaCertificate IV in Government Investigations (or equivalent experience/willingness to obtain).Understanding of investigative principles, rules of evidence, and brief preparation.A current NSW drivers licence and ability to travel as required.When ApplyingProvide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the roles key capabilities.Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Judy Torres via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date:Thursday 26 March 2026 (9:59am)Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process