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Employment Type:PermanentFull TimePosition Classification:Computer Manager Grade 2Remuneration:$133,637 - $150,872Hours Per Week:38Requisition ID:REQ655033Advertising Closes: 14 May 2026Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).About the RoleWe are seeking an experienced and driven leader to oversee the delivery of high-quality digital health services across the organisation. This role is responsible for ensuring the effective operation of IT service delivery functions, including Service Desk, Level 2 support, and asset and licence management.You will lead the development and implementation of standards, policies, and procedures to support a consistent and efficient workstation and peripheral environment. A key focus of the role is monitoring service performance against agreed targets, managing escalations, and driving continuous service improvement across the Digital Health portfolio.Working closely with stakeholders across all divisions and business units, you will build strong relationships, negotiate service agreements, and ensure IT services are aligned with organisational needs. You will also contribute to strategic planning, budget management, and the ongoing development of the Digital Health Service Delivery function.Key ResponsibilitiesLead and manage the Digital Health Service Delivery portfolio, including Service Desk and Level 2 supportDevelop, implement, and maintain IT standards, procurement policies, and support proceduresMonitor, analyse, and report on service performance against agreed KPIs and service targetsOversee incident and request management, including prioritisation, escalation, and resolutionSupervise and support Digital Health staff, fostering a high-performing, customer-focused teamEnsure effective use of the eHealth Services Management systemBuild and maintain strong stakeholder relationships across clinical and business unitsContribute to ICT strategic planning and service improvement initiativesSupport budget preparation and managementPromote continuous learning through training and development initiativesThis is a Permanent Full-Time role based within the Mid North Coast Local Health District, with office locations in Coffs Harbour and Port Macquarie.About YouYou are a proactive and collaborative leader with strong experience in IT service delivery, ideally within a complex or healthcare environment. You bring excellent stakeholder engagement skills, a strong focus on service quality, and the ability to lead teams through change and continuous improvement.Why Join UsYou will play a key role in shaping digital health services that directly support patient care and outcomes, contributing to a culture of safety, innovation, and excellence.Diversity and Inclusion lies at the heart of how we recruitMid North Coast Local Health Districtis committed to building a diverse workforcethat reflects and understands the community we serve.We are dedicated to fostering an inclusive workplace culturewhere everyone feels respected, valued and that they belong.As an equal opportunity employer,we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact our Diversity, Equity & Inclusion Manager.This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer.All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQSalary will be accordance with NSW Health State Awards for the advertised classification/s. These awards are available at you interested in moving to the Mid North Coast? Learn more at The Welcome Experience. A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.Need more information?1) Click here for the Position Description2) Find out more about applying for this positionFor role related queries or questions contact Ian Treweek onFor Diversity, Equity & Inclusion enquiries, please contact the District Manager - ''Get to know our Health District'' - MNCLHDCode of Ethics and Conduct for NSW Government Sector EmployeesMid North Coast LHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards