Job Title

Senior Professional Standards Case Manager, Clerk Grade 9/10, Wollongong Join a volunteer-based agency supporting communities of NSW Full time ongoing role The position is based at the NSW SES Headquarters located in Wollongong. Consideration for alternative locations near a NSW SES Zone Office (Rhodes, Wagga Wagga, Goonellabah, Metford, or Dubbo), however regular travel to Wollongong will be required. About the opportunity The Senior Professional Standards Case Manager handles conflict, conduct, and complaints to foster a positive workplace culture and supports the development of effective complaints management within the NSW SES.The role leads the provision of expert advice on people matters, professional standards policies and procedures, performance management, disciplinary matters and other professional standards initiatives to foster an ethical culture across the NSW SES and to embed a positive member experience and values-led culture. About the NSW SES Our Mission: NSW SES saving lives and creating safer communities.Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response. The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform. With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here About you To be successful in this role you will have: demonstrated experience in managing workplace complaints, preferably in the NSW Government sector or other large, diverse and unionised sectors, or Tertiary qualifications in a relevant discipline such as law or human resources and/or demonstrated relevant professional experience; demonstrated experience in the provision of workplace relations / industrial relations advice and negotiations, preferably in the NSW Government sector and conducting cases before the NSW Industrial Relations Commission or other tribunals such as the Fair Work Commission. What we can offer you You will enjoy a 35-hour work week, with the potential for flexible work arrangements such as a nine-day fortnight or a four-day work week depending on the requirements of the role and operational needs. You can enjoy a hybrid work environment, time in the office and time working from home. Attractive salary range of $129,464 to $142,665 plus 12% superannuation and leave loading. Our work is meaningful and rewarding. The SESs mission is saving lives and creating safer communities, and you can be an important part of our work. We have attractive leave entitlements including parental, sick, flex and recreation leave. We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include: Fitness Passport LinkedIn Learning Member Assist Program for free confidential counselling support Flu vaccine program. You Belong Here We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work. If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact ***********@ses.nsw.gov.au for confidential advice on options. How to apply Your application should include as separate attachments: A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role; and An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role. Interviews are likely to occur week commencing 18th May 2026. Want to know more? If you want to know more about this opportunity, please contact Sophie Horne, Acting Senior Manager, Professional Standards and Workplace Relations on 0458 412 *** or ************@ses.nsw.gov.au The role description is available here. Talent Pool A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here Applications close: 11:55pm, Sunday 10th May 2026