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IntroductionAt Gallagher Bassett, we''re there when it matters most because helping people through challenging moments is more than just our job, its our purpose.Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives. It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here. Were a team of fast-paced fixers, empathetic experts, and outcomes drivers people who care deeply about doing the right thing and doing it well. Whether you''re managing claims, supporting clients, or improving processes, youll play a vital role in helping businesses and individuals move forward with confidence.Here, youll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when youre here, youre part of something bigger. Youre part of a team that shows up, stands together, and leads with purpose. OverviewGallagher Bassett (GB) is Australia and New Zealands premierthird partyclaims administrator. We manage claimsand health and wellbeingon behalf of insurers, brokers, governmentbodiesand self-insuredorganisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable,challengingand deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way values lived daily by our people. In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and havea number ofmentoring and training programs available. There are some exciting things happening at GB aswe embark on a journey of change and transformationacross operations, client services and offerings, andGovernment/industry initiatives.And,we want YOU to be a direct part of it all! In the role of Client Manager,you will work closely with the NT Operation Team, Dept of Treasury & Finance, and the wider NTG Agencies to influence improved claims and service outcomes for the NT GovernmentcommunityReportingto the Head of Government Partnerships, this is an exciting and unique opportunity tocollaborate withSenior Leadership in Government Agenciesclients and Operations,todriveimpactful projects and initiatives across the NT Governmentthat deliver improved wellbeing,injuryand illness outcomes.How you''ll make an impactDevelop,leadandmaintainastrongrelationshipswith NTG Agencies and other key stakeholders to ensure that customerservice and service quality expectations are beingmet; Proactively manage day to day relationships with NTG Agencies, ensuring delivery of client focused service and tailoring services to meet the unique needs of the Agency; Drive a range ofGovernment and Agencyprojects and industry-wide initiatives,working with industry experts andseniorleadership teams; Implementastrategic engagement framework, implementation and monitoring with client (Dept. Treasury & Finance) andAgencies; Meet with stakeholders on a regular basis to obtain and provide feedback, supporting continuous improvement; Facilitate client strategicplanning, supportclaim and servicereviews, andattendClient Services teammeetings; Support operational leadership to resolve escalated complaints fromAgenciesin accordance withcompanyguidelines; Work closely with internal stakeholders to actively engage with customers to explain what the services are and set expectations with all parties involved; Provide education and training to client agencies with the support of the NT operational leaders; Identifycross sell opportunities within portfolio with a view to strengthen client relationships. Support GBHealthand Wellbeing program implementationand undertake client serviceresponsibilities as agreed.About youExperience and knowledge ofworkers compensation/personal injury management industry, or equivalent transferrable skills. Government experience would be highly regarded; Strong clientrelationship and engagement experience; Demonstratedinfluencing skills, with the ability to work with all operational levels; Excellent verbal and written communication skills; The ability to develop andmaintainstrong relationships with customers and key stakeholders; Strong analytical and problem-solving skills with high attention to detail; Strategic thinking and business planning; Ability to interpret data anddevelop meaningful insights. To be considered for this opportunity you must have right to live and work in Australia when applying. Unsolicited agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importanceof, andembrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with adisability, unlessthe accommodation would impose an undue hardship on the operation of our business.Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits youll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.