Job Title

We are located at Waurn Ponds shopping centre in Geelong. Waurn Ponds Post Office is looking for enthusiastic Retail Customer Service Officer to join our team. Position: Customer Counter Clerk Key Responsibilities: Performing customer sales and service transactions Maintaining a cash advance accurately which includes handling and processing cash, cheques, credit cards and EFTPOS Promoting and processing a broad range of financial agency transactions through Australia Post''s technology systems Conducting and processing a number of identity services transactions, including WorkSafe applications establishing an applicant''s identity with a highest levels of accuracy and compliance Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities Accepting mail items for lodgement, and accurately assessing any applicable charges Building rewarding relationships with customers by understanding their needs Preparing outward mail for dispatch through including presentation and the cancelling of stamps Assisting with administrative duties such as stocktaking and record maintenance Maintaining commitment to Australia Posts Occupational Health and Safety standards Requirements: Excellent Attention to Detail: Display meticulous attention to detail when sorting mail and processing transactions. Strong Communication Skills: Communicate effectively with customers and team members, ensuring a positive and helpful experience. Ability to Prioritise: Manage time efficiently to handle multiple tasks and meet deadlines. Reliability: Demonstrate punctuality and commitment to consistently deliver exceptional service. Post Officer working experience (preferred but not necessary)