Job Title

At theNSW Department of Education, we educate and inspire lifelong learners from early childhood, through schooling to vocational education and training. Ongoing Full-Time Location: Eveleigh with flexible working arrangements available across NSW Department of Education offices. A talent pool may be created through this recruitment process to fill anticipated vacancies over the next 18 months Competitive remuneration ranging from $99,938 to $110,271 plus super & annual leave loading. The Department is seeking a Technical Support Officer to join our established Infrastructure team, responsible for the ongoing operational support of a large-scale Edge Server, UPS and associated infrastructure solutions servicing NSW public schools.This role plays a vital part in maintaining the operational health, stability and performance of edge services that directly support classroom technology across the state. You will manage and coordinate the timely resolution of business-as-usual (BAU) incidents, proactively monitor service performance, and collaborate closely with technical teams to ensure high levels of service availability, resilience and reliability.We are looking for a technically capable and enthusiastic professional who communicates clearly and is eager to further develop their skills within a complex infrastructure environment. The ideal candidate will demonstrate a strong operational mindset, attention to detail, and a commitment to delivering reliable and sustainable services that directly support learning outcomes in every NSW public school classroom.For further information please click here to view the role descriptionAbout you Strong customer service focus, with a commitment to maintaining service health, availability and performance. Demonstrated operational experience supporting edge server environments and UPS infrastructure. Sound understanding of operational processes, monitoring tools, and structured service implementation methodologies. Excellent communication and interpersonal skills, with the ability to build, manage and maintain effective stakeholder relationships. Knowledge of and commitment to implementing the DepartmentsAboriginal Education Policy and upholding the Departments Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people. Essential requirements of the role Industry certification in relevant technologies or equivalent industry experience. Hold a valid clearance to work with Children (Working with Children Check) for paid employment. Demonstrated understanding of and commitment to thevalue of public education. Benefits Flexible working arrangements 35 hour working week Competitive, salary sacrificing, employers contribution to superannuation and annual leave loading Flex Leave entitlements, generous holidays & leave conditions Opportunities for advancement and mobility across the Department to support your career growth How to applyAttach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role along with addressing the following targeted questions. Describe how you would respond to a sudden spike in support tickets indicating an unexpected service outage within a system you are responsible for monitoring. In your response, outline the troubleshooting steps you would take, how you would collaborate with relevant teams and maintain visibility while managing the incident, and what process improvements you would implement to help prevent a similar issue from occurring in the future. (400 words) You have been asked to manage the monthly operational patching and security compliance for 10,000 servers across 2,000 remote locations. Describe your approach to delivering this task, including the processes you would implement and how you would ensure systems remain secure, compliant, and operational throughout the patching cycle. (400 words) Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience, insights and alignment with the Departments values and priorities.Please refer to the Applicants Guide to Applying to assist you with your application.If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.All other applicants please submit your application by clicking Apply Now.Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.Closing date: Tuesday 31 March 2026 at 11:59pm.For role enquiries please contact Garry Richards via email We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.