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Advisor, Practice Development & Continuous ImprovementClerk Grade: 7/8Employment Type: Ongoing, Full-timeLocation:Sydney CBD (McKell),Parramatta (4PSQ)or Gosford. Other NSW Fair Trading locations may be considered.Office attendance required 23 days per week.Division:Regulatory Education and Strategic Priorities team,NSW Fair TradingThis role sits within the NSW Fair Trading Division in the Regulatory Education and Strategic Priorities team.An exciting opportunity has arisen within NSW Fair Trading for an Advisor, Practice Development & Continuous Improvement.Wereseeking a motivated individual with experience supporting continuous improvement initiatives and developing best practice operational approaches. You will contribute to improving service quality, compliance, and efficiency by supporting the design, implementation and improvement ofstandardisedpractices, tools, and guidance.Be Part of the Future of Fair TradingNSW Fair Trading is working to ensure safe marketplaces for goods,servicesand homes in NSW.At NSW Fair Trading,wevebeen on an exciting journey of transformation reimagining how we deliverforthe people and communities of NSW. Through our recentorganisationalrealignment,wevebuilt a new operating model designed to put customers at thecentreof everything we do, strengthen our regulatory impact, and enable our people to thrive.Were creating a more modern,responsiveand risk-based Fair Trading one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata,propertyand consumer markets we serve.This next phase brings new and exciting opportunities to join us in shaping the new way where you can help design smarterregulation, improve customer experiences, and make a real difference for the people of NSW.If youre someone who: Thinks deeply about the needs of people and communities Is motivated by great outcomes, not just processes, and Wants to be part of anorganisationthats transforming how regulation works then theres a place for you in our future.Join us as we build a Fair Tradingthatsfit for the future onethatscustomer-centred, evidence-driven, and proudly focused on public value.About the RoleWhatYoullDo Support the delivery and continuous improvement of consistent operational practices across theorganisation.Support the developmentofpractice documentation such as SOPs,guidesand visual tools to support compliance and effective service delivery. Coordinate Communities of Practice (CoPs) to enable collaboration, knowledge sharing, and continuous improvement. Conduct research to inform compliant, fit-for-purpose processes aligned withorganisationalpriorities.Support stakeholder engagement and prepare materials, reports, and communications to enable effective collaboration and informed decision-making.To Be Successful in This Role You Will Have Strong experience in process improvement, operations, ororganisationalsupport. Excellent communication and documentation skills. Proven ability to manage multiple priorities and deliver high-quality work within deadlines.Demonstratedcollaborative approach with stakeholders and teams. Strong analytical skills and commitment to continuous improvement.Essential CriteriaDemonstratedability to develop,implementand improve operational practices. Proven experience coordinating documentation and stakeholder collaboration. Excellentorganisational, research and communication skills.Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Francis Wen via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 11th March, 2026 (at9:59am)Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process