Job Title

NSW Government - Customer Service OfficerMAYDAY Recruitment is excited to be partnering with a customer-centric and community-focused government department to bring onboard multiple Customer Service Agents ! These roles offer a genuine opportunity to gain valuable NSW Government experience, whilst being provided with in-depth training, and the flexibility of a rotating roster. What''s in it for you? Training: Take part in in depth training program designed to help you succeed in your role Location: Newcastle Hours: 35hours per week, 7hours per day. Rotating Roster: Monday - Friday, 7am - 7pm Duration: Commencing 22nd May 2026- temporary assignment until 21 November 2026, with the possibility of extension! Hourly Rate: $35.80per hour + Super. Working model: Full time in office Join with other new starters, so an opportunity to learn together! The Role: Deliver a positive customer experience across multiple channels, maintaining a professional, courteous, and customer-focused approach Maintain and update records and databases in line with service delivery processes, ensuring accuracy, accessibility, and compliance Research, analyse, and respond to customer enquiries in a timely manner, escalating or redirecting where appropriate to ensure effective resolution Provide clear advice and support to enhance customer understanding and use of products and services Accurately document customer complaints and escalate unresolved issues through the appropriate channels to achieve timely outcomes Perform administrative tasks, including record creation and maintenance, in accordance with privacy requirements and legislative obligations Contribute to continuous improvement by identifying opportunities to enhance efficiency and supporting the implementation of process improvements About you: Experience in office based environment - call centre preferred 2 - 3 years experience in customer service - Retail/ Call centre Outstanding written and verbal communication skills. Intermediate computer skills, with the ability to work across multiple systems. Must be able to commit to the full duration of the assignment. If this sounds like an opportunity you''d thrive in, please APPLY TODAY!