Job Title

Delivery ManagerClerk Grade: 11/12Employment Type: Temporary, Full-time to 30 June 2027Location: 4 Parramatta Square (base) hybrid working, which is subject to change based on team needs or broader divisional and DCS flexible work policies.This role sits within the NSW Fair Trading Division in the Digital Deliveryteam.Be Part of the Future of Fair TradingNSW Fair Trading is working to ensurea fair andsafe marketplace for goods, services and homes in NSW.At NSW Fair Trading, weve been on an exciting journey of transformation reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, weve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.Were creating a more modern, responsive and risk-based Fair Trading one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.This next phase brings new and exciting opportunities to join us in shaping the new way where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.Ifyouresomeone who:Thinks deeply about the needs of people and communitiesIs motivated by great outcomes, not just processes, andWants to be part of an organisationthatstransforming how regulation works thentheresa place for you in our future.Join us as we build a Fair Tradingthatsfit for the future onethatscustomer-centred, evidence-driven, and proudly focused on public value.About the teamNSW Fair Trading is responsible for the administration of property and consumer protection laws in NSW. Fair Tradings Digital Delivery team works collaboratively with key internal and external stakeholders to deliver highquality digital solutions for customers.This role supports the Strata Hub, an awardwinning and critical digital product for strata in NSW. The Strata Hubs core objective is to provide an easy, trusted way to find information and manage strata matters for everyone living in NSW.The Digital Delivery team sits within the Digital directorate in Fair Tradings Strategy, Policy and Delivery business unit. Fair Trading is an operating division of the Department of Customer Service (DCS).You will be the lead Delivery Manager for a highpriority NSW Government digital product, responsible for delivering current Strata Hub enhancements and contributing to the future product roadmap.About the RoleWhatyoulldo- Project leadership: Act as the authoritative expert on your project, representing the project to executives through governance processes and ad hoc communications. - Provide regular updates on delivery progress, vendor and contract management, financials and stakeholder engagement. - Identify and manage interdependencies, risks and issues, escalating as needed. - Initiate and manage work with key subject matter experts (e.g., ICT, Privacy, Procurement, Legal, Communications, Policy, and vendors) to de-risk dependencies.- Agile and team delivery: Motivate and guide cross-functional Agile delivery squads. - Facilitate ceremonies, manage release and sprint planning, and oversee workflows to meet release roadmap targets. - Foster a high-performing, self-organising team culture and continuously improve delivery practices, balancing governance, transparency, creativity and a focus on getting things done.- Product delivery: Support product managers, designers and business analysts to capture requirements, define acceptance criteria, prioritise features and meet delivery cadence and user needs. - Collaborate with developers, architects, business analysts, designers and testers to estimate effort, mitigate technical risks, address defects and ensure the timely release of high quality product features.- Stakeholder alignment: Align delivery with user needs and an evolving regulatory environment. - Work proactively with business stakeholders and subject matter experts to pre-empt and neutralise potential conflicts.- Budget and resource management: Manage financial forecasting and complex, interdependent budgets in line with Treasury and PTA requirements. - Support recruitment and enable onboarding to ensure delivery continuity.To be successful in this role, you will demonstrate:- A strong outcomes focus, with the ability to deliver at pace while maintaining quality with minimal supervision- Experience working on highpressure, highvisibility government digital priority projects- Strong knowledge of JIRA, Confluence and Microsoft tools- Strong problemsolving ability and stakeholder management skills- Experience leading delivery in agile digital environments, including largescale delivery management roles- Proven experience forecasting and managing complex, interdependent budgets- Experience responding to shifting priorities while maintaining alignment with government objectives- Experience drafting House Folder Notes, Budget Estimate preparation notes, and delivering shortnotice responses to parliamentary or Budget Estimates Questions on NoticeWhy join usThis is an opportunity to work on a highimpact, customerfacing digital product that supports thousands of strata residents across NSW. Youll play a key role in shaping the future of the Strata Hub and contributing to meaningful regulatory and service outcomes.Salary Grade 11/12, with the base salary for this role starting at $149739 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Francis Wen via .Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday, 31st March, 2026 (at 9:59am)Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process